'There was a problem with the update' - new Xbox Series S

/u/sourbeak · May 30, 2021

Hi! I was lucky enough to be selected in the Pilot Program recently, got my Series S in the mail, only for it to not download the 4 GB updated needed to use the console. Set up was going great until then, but it just searches and searches forever for a connection, even though it's already connected to my wifi (which has no other issues currently), and then eventually times out.

I can't skip it and go back to the main menu, I can't factory reset from here, I tried hard resetting, using an older controller, moving rooms, etc. I'm at a total loss here, a super frustrating experience so far - any feedback would be great!

Here are the details:

'There was a problem with the update

You need this update to use your console, but something went wrong. For help, visit xbox.com/xboxone.update/help.

Conole ID:

Error Code: 0x8B50086 0x00000000 0x000000201"

Try again, check the network or turn off console are my only options. In my hours of research, it looked like others had this issue but I'm not sure if the problem was diagnosed or not! Thanks again.

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Yussif AlOmar

i have same issue

Xbox Series S controller freezes and disconnects but the light on the controller stays on,
The problem happened to me a lot and the batteries are new, and i did power cycle, The device and the control were updated

my device xbox Series s, i got it two days ago

Ronald Dennis1

Hi it's a Xbox series s, any other information do you need? The problem is other uses like Playstation have a 36g update and pc but me as a Xbox series s user have a 144gb which is the full game to be update why it was just suppose to be a 36g update.

LuisZuniga2

I had the same problem but I sent a series s controller and I got a one s controller in return, and the series s controller I sent came with my Xbox, brand new

Big Country1

So I ended up purchasing a new Xbox. I purchased a series S for the time being. I have sold the Series X, before selling the issue still persisted. After buying a new series S the problem no longer is an issue for me. I am still looking to buy a new series X in the near future in hopes of the problem to be resolved. Thank you for you assistance.

PINKATER

Hi there. I own an Xbox X series and an Xbox S series. The s series for about a week has had the new update but my X still is the old dashboard. How can I have 2 Xboxs in the same household with different updates going on. If an update is being launched it should be sent out to everyone at the exact same time globally. This doesn't even make sense.

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