there seems to be problem with your account

Discus and support there seems to be problem with your account in XBoX on Consoles to solve the problem; every month when i get my xboxlive rewards e mail, it says there is a problem with my account. i cannot use any of my reward points. and i have no clue... Discussion in 'XBoX on Consoles' started by duke916, Oct 14, 2017.

  1. duke916
    duke916 Guest

    there seems to be problem with your account


    every month when i get my xboxlive rewards e mail, it says there is a problem with my account. i cannot use any of my reward points. and i have no clue whats wrong with my account....

    :)
     
    duke916, Oct 14, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    There seems to be a problem with your account!

    Hello Notarzt,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit between your three different Microsoft payable accounts, and
    thus aborts the process. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will
    be resolved. We apologize for the inconvenience.
     
    XBLRewards8, Oct 14, 2017
    #2
  3. Notarzt
    Notarzt Guest
    There seems to be a problem with your account!

    Got this for years and do not know whats wrong with my account. Any suggestions?
     
    Notarzt, Oct 14, 2017
    #3
  4. bowski477
    bowski477 Guest

    there seems to be problem with your account

    You can contact the rewards program staff
    here.
     
    bowski477, Oct 14, 2017
    #4
  5. bowski477 Win User

    there seems to be problem with your account

    You can contact the rewards program staff
    here.
  6. XBLRewards8 Win User

    There seems to be a problem with your account!

    Hello Notarzt,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit between your three different Microsoft payable accounts, and
    thus aborts the process. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will
    be resolved. We apologize for the inconvenience.
  7. XBLRewards3 Win User

    Also, it seems that there is a problem with your account

    Hi fudoui. A successful deposit was made on February 21st because we were able to force a deposit into your account. Unfortunately, your Microsoft account still has an issue with having multiple accounts. We see that there are two countries associated with
    it. We will continue to attempt deposits until this is resolved. Apologies for the inconveniences.
  8. XBLRewards8 Win User

    No rewards deposited - there seems to be a problem with your account

    Hello Mr PAC,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your five different regional Microsoft
    Accounts, and thus aborts the process. This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when
    this problem will be resolved. We apologize for the inconvenience.
  9. CRracer 912 Win User

    There seems to be an issue with your account:

    You will need to post in the support section of this forum so they can check into it for you.
    It's too bad their generated email with a link couldn't actually take people directly to where they needed to go...
Thema:

there seems to be problem with your account

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