There is an issue with my account - Email

Discus and support There is an issue with my account - Email in XBoX Rewards & Social to solve the problem; I received an email saying there was an issue with my account and was unable to make my final rewards deposit into my account.... Discussion in 'XBoX Rewards & Social' started by Birtch5, Jun 25, 2018.

  1. Birtch5
    Birtch5 Guest

    There is an issue with my account - Email


    I received an email saying there was an issue with my account and was unable to make my final rewards deposit into my account.

    :)
     
    Birtch5, Jun 25, 2018
    #1
  2. Adi Sharf
    Adi Sharf Guest
    Got an email that say there is an issue with my account

    hi

    I got an email that say i have an issue with my account.

    Please assist.

    Thanks

    Adi
     
    Adi Sharf, Jun 25, 2018
    #2
  3. Smwutches
    Smwutches Guest
    Got an email that say there is an issue with my account

    You will need to post in the support section of this forum so they can check into it for you.
     
    Smwutches, Jun 25, 2018
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    There is an issue with my account - Email

    Hello Birtch5,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
     
    XBLRewards8, Jun 26, 2018
    #4
  5. XBLRewards8 Win User

    There is an issue with my account - Email

    Hello Birtch5,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  6. XBLRewards8 Win User

    Another with an email for an issue with my account

    Hello ScarletPimple,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  7. XBLRewards8 Win User

    Issue with my account email message

    Hello ShannDoggSO12,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. IngridGI Win User

    Account-email issues

    I would like to replace email associated with her Xbox account that she uses with pass and games on it ,sorry if I mixed it up.

    Yes we have Xbox accounts with the two of the emails.

    Thanks for helping out.
  9. WattyNuela Win User

    Account-email issues

    Hello IngridGi, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
    Not a Microsoft employee.

    I would like to confirm, do you want to replace the email address associated with your daughter’s Microsoft account?

    If that’s correct, may I know if you have created a Microsoft account for both the spare email and the current gmail address?
Thema:

There is an issue with my account - Email

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