"There is a problem downloading your account"

Discus and support "There is a problem downloading your account" in XBoX on Consoles to solve the problem; Anytime I try to download my xbox account to my 360, it has multiple different problems. The first time this occurred it said "There is a problem with... Discussion in 'XBoX on Consoles' started by MoH KING 2013, Oct 15, 2017.

  1. "There is a problem downloading your account"


    Anytime I try to download my xbox account to my 360, it has multiple different problems.

    The first time this occurred it said "There is a problem with your credentials". I checked multiple forums and I have tried multiple suggestions to no avail. Recently the error message has changed to just "There is a problem with your account, please go
    to xbox.com"

    Any help as to how I could resolve this problem would be fantastic.

    :)
     
    MoH KING 2013, Oct 15, 2017
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    There was a problem with your account.

    Hello fudoui,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

    Regarding your sign in issue, you may want to clear your browser's cache. It sounds like you are signing in automatically with a saved address.
     
    XBLRewards8, Oct 15, 2017
    #2
  3. 昭彦山内
    昭彦山内 Guest
    There was a problem with your account.

    There was a problem with your account. Sorry for your inconvenience but please contact our support forum team. I received such an e-mail, but I do not know what is wrong.

    Also, signing in to Reward will result in a different sign-in address, unlike sign-in address

    Please tell me how to fix this.
     
    昭彦山内, Oct 15, 2017
    #3
  4. "There is a problem downloading your account"

    Hey there MoH KING 2013,

    Are you seeing any specific error codes as well with this problem? Are you trying on an Xbox 360 console or in an Xbox 360 Backward Compatible game on Xbox One? What sort of troubleshooting steps have you tried?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Oct 16, 2017
    #4
  5. Mister Mascot Win User

    "There is a problem downloading your account"

    Hey there MoH KING 2013,

    Are you seeing any specific error codes as well with this problem? Are you trying on an Xbox 360 console or in an Xbox 360 Backward Compatible game on Xbox One? What sort of troubleshooting steps have you tried?

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. ArminatorX Win User

    There is a problem with your account

    What Xbox console is your daughter using? Is it a Xbox 360 console or Xbox One?

    Have your daughter go to
    https://account.live.com/Proofs/Manage
    and have her check her security information (i.e. secondary email addresses or phone number to receive security codes from Microsoft, to be able to recover her account should the password get lost).

    After she made sure the security information is correct, she should scroll down on the page and enable "Two Step Verification", and if she has a Smartphone, set up the free Authenticator App to make her account hacking-proof.

    If she is trying to play on a Xbox 360, she then needs to create a so-called "App Password", and use that later, when she tries to sign in on the Xbox 360. On Xbox One this is not necessary.

    As for the privacy settings, I'm a bit confused with your description.

    Who signed in where?

    Normally, you as the parent go to
    https://account.microsoft.com/family
    and sign in with your own adult account. Then you add your daughter's account to the family.

    After you did that, you as the parent go to
    https://account.xbox.com/settings
    and should see your daughter's account picture next to yours.

    Click on your daughter's picture, and set up her online and privacy settings accordingly.
  7. XBF Brad A Win User

    There's a problem with your account.

    Hello Wes,

    Thanks for reaching out to the forums. We understand you keep getting an error. We recommend logging in the
    account website. It will then tell you what you need to do in regards to fix the account. Most times you need to verify.

    Thanks,

    Brad
  8. Cxmaa Win User

    There is a problem with your account

    Hi Leila.

    I would recommend going to support.xbox.com as this could be an issue that requires further investigation.
  9. XBLRewards8 Win User

    There was a problem with your account.

    Hello fudoui,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a secure database not under our control, we have escalated the problem and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

    Regarding your sign in issue, you may want to clear your browser's cache. It sounds like you are signing in automatically with a saved address.
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"There is a problem downloading your account"

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