The Yakuza 0 wont let me play and turns off my xbox one S at the first tutorial

I have done what you have said and the game still wont let me play the first tutorial even with two fans the second fan is a little further back full blast I hope it has nothing to do with the xbox.

Thank you for the response.

I'm afraid this could be a console issue.

Based on the results we have so far, it could be a GPU or RAM failure of some sort.

What I can recommend is to have your console checked for repair. Please click on this link to proceed:

https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

To learn more about this, I have provided you the link below:

https://answers.microsoft.com/thread/7f4533fe-48cb-473f-8058-b820df76caa6

Kind regards,
Stephanie

Thanks for your response.

I just want to clarify, do you also experience the same error on different games or just for the game Yakuza?

Kind regards,
Stephanie

Now that you say it I have a shadow of war cd game that I am currently playing and it only turned the entire xbox off twice but never with other games. Is it the xbox? It was pre owned at gamestop

I have tried again to see if the heat is a problem but I feel no heat coming from the xbox the momment I boot up the game nor when I get to the first tutorial battle

Hi Collin! My name is Stephanie and I'm more than happy to help you out!

Please follow these workarounds:

1. If your console is overheating, please place your console in a well-ventilated, open space.

Things to keep in mind:

Place the console on a stable surface.
Do not place the console on speakers or subwoofers.
Place the console in a well-ventilated, relatively cool place and away from direct heat sources.
Make sure the space around the console is uncluttered. Do not put other objects on, under, or right next to the console. For example, don’t put an object on the top right of your console. This might block its vents and make it overheat.

2. Please try to clear your local saved data for Yakuza 0

It’s possible that the local save for your game has become corrupted. If so, deleting the local save and re-syncing with the cloud might correct the problem.

First, delete the local save:

Press the Xbox button  to open the guide and then select My games & apps > See all > Games.
Highlight the game title, and then press the Menu button  on your controller.
Select Manage game and add-ons > Saved data.
Select Delete all to remove the local save of this game, then follow the prompts.

After you delete the local save, restart your Xbox:

Press and hold the Xbox button  in the center of your controller.
Select Restart console, then follow the prompts.
After you restart your Xbox, re-sync your saved games to the cloud. Your saved games are automatically stored in the cloud while you’re connected to the Xbox service.

Try playing the game again to see if re-syncing with the cloud corrected the game problem.

To learn more about these, I have provided you the links below:

https://support.xbox.com/en-US/help/games-apps/troubleshooting/game-issues-solution

https://support.xbox.com/en-US/help...console,under, or right next to the console.

Kind regards,
Stephanie