The xbox one controller disconnected during the update and does not want to restart

Discus and support The xbox one controller disconnected during the update and does not want to restart in XBoX on Windows to solve the problem; After updating the xbox one controller on the PC, the controller stopped at 0% and after some time I disconnected, I waited 30 minutes, nothing... Discussion in 'XBoX on Windows' started by WestHarrow, Mar 27, 2019.

  1. WestHarrow
    WestHarrow Guest

    The xbox one controller disconnected during the update and does not want to restart


    After updating the xbox one controller on the PC, the controller stopped at 0% and after some time I disconnected, I waited 30 minutes, nothing happened, I tried to turn it on, nothing happened, the controller did not respond. the devices display the update
    controler and nothing of you is happening

    :)
     
    WestHarrow, Mar 27, 2019
    #1
  2. XBF Lance J Win User

    The xbox one controller disconnected during the update and does not want to restart

    Hey West Harrow,

    Thank you for reaching out. If you haven't already done so, check out our
    controller solution
    for some simple troubleshooting steps you can use on the controller. A

    repair
    may be needed if the controller remains unresponsive.
  3. Beach Trash Win User

    Xbox controller eats batteries and randomly disconnects. Any options?

  4. Bazajaytee Win User

    Initial update failing

    What error do you see? Is your controller disconnecting?

    I noticed on my wife's console that if the controller turned off during the update it would fail and restart. So if your controller/console sleeps when it fails just keep nudging the right analogue stick to keep them both awake until the update completes.
  5. KristofferTønder Win User

    CONTROLLER CHANGES DURING GAMEPLAY

    Hi!

    1. 5 month old Xbox Series S.

    2. This is the controller that came with the console, so a genuine Xbox controller.

    3. It is noticable in both menu/home screen and apps, but especially during gameplay.

    4. Have not tried any other controller. Can't afford to buy another one at the moment, and everyone I know plays PS.

    5. It does not disconnect suddenly, stays connected all the time.

    Both console and controller are updated and I have tried power cycling the console. Been like this since it was new.

    When it happens I have to quit the game, and then restart the console twice, to get it back to normal.
  6. RainingRoses Win User

    Problem with the Xbox one controller and its battery.

    Hi Gabriela,

    This is a known issue as mentioned here:

    What's new: Xbox system updates | Xbox Support

    Just to confirm, does the controller still disconnect with the cable as well? Does it disconnect randomly, or only at specific times in particular?

    What’s the exact model of the controller, and is this a third party one or a genuine one? If it’s an official Microsoft one, you can find the version number in the battery compartment.

    As far as troubleshooting, try the steps under ‘my controller keeps getting disconnected’ in this guide:

    Troubleshoot your Xbox Wireless Controller | Xbox Support

    Hope his helps.
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The xbox one controller disconnected during the update and does not want to restart

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