The Xbox Enforcement Website UI does not update to reflect the one-day ban I have been...

Hello,

Recently I have been given a one-day ban. I chatted with Xbox Support about the issue that I had regarding feedback about the ban and the agent I spoke with felt that the issue I had would be better reflected in a forum post. So I am going to explain my
situation in detail along with the changes he thought were worth forwarding to his manager.

I played a game of Smite in which my one teammate fed his brains out because I lagged on the character select screen and chose the wrong character as a result, forcing a bad team composition to ensue. Instead of trying, he harassed me all game using the
in-game communication system. I was angry at the end and sent him a message, which did have unsportsmanlike language in it. I do not deny sending this message and understand that I should have just ignored the teammate, or used better language, but I admit
that I did send him a message that contained profanity in it. He reported it, and I deservedly got a 'notice of enforcement action' in the form of a message through Xbox live.

In this message, it says, "For more information, check the email associated with your Xbox live account or visit enforcement.xbox.com."





Knowing nothing about the terms of the action taken against me, I tried to check the email associated with my Xbox live account, only to find that there had been no email sent to me to describe the terms of action taken against my profile. Understandably,
I then went to check the second option through the website enforcement.xbox.com

I was met with a screen that looked like this as per part of a screenshot of the home page of my account:



I realized after searching under the reputation overview tab, that my account had, in fact, been given a privilege ban, in which I was unable to message others or engage in party chat for the duration of the ban. Yet, the home page of my account was still
displaying that I had a perfect record.



At this point, I went to talk to the support member about the display issues, along with the fact that my account had not automatically received an email regarding information about the ban. Before chatting with a live member, the virtual agent confirmed
my suspicions in that I did, in fact, have a ban on my account.





I was grateful to find out that my account did have a ban so that I could stop worrying about it, but I realized that I only figured out this information by contacting support. This was not a suggestion in the message that provided me ways to find "more
information" about my case, especially when considering that the picture above notes that support can not assist with details relevant to ban information/case reviews.

Here's the problem with my specific case though, in the agent's own words:

"..the 1 day suspension is the least suspension enforcement can provide, and there is no option for the case review option for one day suspension that is the reason why you cannot see it."

So, because my account has a one-day suspension, and that suspension does not provide the option of opting for a case review for the one-day bans, it does not show up on my home page for my enforcement.xbox.com page at all.

Because the information did not show up there, I am assuming that the automated email that would be sent to my account was stopped in the realization that my account had "perfect standing".

These inconsistencies altogether made it difficult for me to initially find out the duration of my ban, and when I did find it out, it was through support instead of the official channel that displays information about actions taken against your account.

The notice of enforcement action does not entail what kind of ban I had received, and the agent noted that the site should give this kind of information to the user.

So this post is being made to highlight the issue with the UI and the automated responses that come with it. In the case of having a one-day suspension, you are unable to see on your account that you have a suspension, and as a result, you do not know the
effect that something as vague as a 'notice of enforcement' has on your account.

I personally, would like to see Xbox modify the automated message to better describe the type of ban your account has received, along with which privleges have been rescinded has a result of receiving the ban, and finally the length of the ban, rather than
my looking at the types of bans on the enforcement.xbox.com website to try and guess which type of ban I have received.

:)