The Xbox Elite controller cannot be updated (Message: There was a problem updating your...

Hello Chris.

I have tested 3 different cables on all USB ports and it remains the same.

When I leave the update attempt in the console app, the controller works except the triggers.

Hello PJCriger,

Thanks for posting here on the Xbox forums. Is this the Elite controller series 1 or 2? On pc, you would need to make sure that the Xbox companion app, the Xbox beta app (if you have it) and

Windows are all updated to the most recent update.

Aside from that, i recommend trying out a different USB cable, along with different USB ports on your devices to attempt to update your elite controller again.

Hi Helmut,

Thanks for keeping us updated with your reply. Since you have updated your PC to the latest Windows build, if you're having trouble

updating the Elite controller using the Xbox Accessories app, then there may be an issue with the app itself if it isn't allowing you to update the controller. You may wish to run the App troubleshooter to see if there may be something with the app itself
that requires a "fix". Fix problems with apps from Microsoft Store

In regard to configuring your Elite controller, you would need the Xbox Accessories app for that as well: Use the Xbox
Accessories app to configure your Xbox Elite Wireless Controller

If you continue to experience issues updating or configuring your Elite controller using your Windows 10 PC, then you may need to attempt to do so from a different PC or an Xbox One console.

I hope that this helps a bit more and please let us know the results.

So has no one come up with a solution to this problem? Because I STILL cannot update my xbox elite.

Hi all,

I apologize for the late reply and sorry to hear that you all still have same issue; may we know if anyone have tried changing the button mapping to default in Xbox Accessories app? If the issue persists, you may try to update Windows OS build, Xbox app and Xbox Accessories app.

Resources:

Customize your Xbox Elite Wireless Controller Series 2

Use Shift with your Xbox Elite Wireless Controller Series 2

For firmware update if the Xbox Accessories app shows update is required/needed - that means an update is mandatory. Otherwise, your Controller is currently updated. Also, please know that updating the controller over Bluetooth is not supported.

Resources:

Update your Xbox Wireless Controller

Bluetooth connectivity and request for an update for firmware - you may send those requests to Team Xbox. Last resort for this matter, please send a feedback or Report a Problem by following the guide here: Provide feedback to Team Xbox.

Stay safe everyone.

Kind regards,