The xbox app on my pc is not letting me into games

Hello netanel603,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link:Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

Hi netanel603,

Greetings!

Thank you for publishing in Microsoft Community.

We understand that you're experiencing issues with the Xbox app on your PC. I'd be happy to help you resolve this issue.



The error message you're seeing, "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item," typically indicates that there is a problem with the permissions on the file or folder that the Xbox app is trying to access. This can be caused by a number of different factors, including antivirus software, user account control settings, or file system permissions.



To resolve this issue, there are a few steps you can try:



1. Check your antivirus software: Some antivirus software can interfere with the Xbox app's ability to access files and folders on your PC. Try temporarily disabling your antivirus software and see if that resolves the issue. If it does, you may need to adjust your antivirus settings to allow the Xbox app to access the necessary files and folders.



2. Check your user account control settings: User account control (UAC) is a security feature in Windows that can prevent apps from accessing certain files and folders without your permission. Try adjusting your UAC settings to allow the Xbox app to access the necessary files and folders. You can do this by going to Control Panel > User Accounts > Change User Account Control Settings.



3. Check your file system permissions: If the Xbox app is trying to access a file or folder that you don't have permission to access, you may see this error message. Try checking the permissions on the file or folder in question and make sure that your user account has the necessary permissions to access it.



4. Reinstall the Xbox app: If none of the above steps work, you may need to reinstall the Xbox app. To do this, go to Settings > Apps > Apps & features, find the Xbox app, and click on it. Then click on the "Uninstall" button and follow the prompts to uninstall the app. Once it's uninstalled, go to the Microsoft Store and reinstall the app.



As for the error code 0x800704c7, this typically indicates a problem with the Windows Update service. You may want to try running the Windows Update troubleshooter to see if that resolves the issue. You can do this by going to Settings > Update & Security > Troubleshoot > Windows Update.



Learn more: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Thank you,

Microsoft Community Moderator

Hello Dawknesss,

Thank you for your contribution to the Microsoft community.

We totally understand that you want to sign on to Xbox app on your PC. Just a reminder, we are not able to double check your account here manually since we do not have the option to. No worries, we do have some troubleshooting steps here that we may use for the issue.



Before proceeding, I need to know more details so that we can get the best possible troubleshooting for you.

-May I know what was the last changes/updates you made on your end before the issue occurred?
- Is everything completely working before?
-Are you getting any error message?
- Please provide me the exact troubleshooting steps you have done on your end.

Basing on the statement you provided above, here are some troubleshooting steps that you may try:

If resetting the app doesn't work, you can try running the app troubleshooter. Here's how:



1. Press the Windows key + I to open Settings.

2. Click on Update & Security.

3. Click on Troubleshoot.

4. Scroll down and click on Windows Store Apps.

5. Click on Run the troubleshooter.



If the troubleshooter doesn't find any issues, you can try updating your Windows to the latest version. You can do this by going to Settings > Update & Security > Windows Update.



Hope I helped! I will wait for your response.

YanYannn
Microsoft Community Moderator

Hello Dawknesss,,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)



Thank you for understanding.



Regards,

they were unable to help we have determined that it is a problem with xbox services but im signed in to all xbox related apps on my pc yet will still not let me sign in in game