The XBOX app is unresponsive, then crashes

Discus and support The XBOX app is unresponsive, then crashes in XBoX on Windows to solve the problem; As the title says. When I launch the XBOX app on my Windows PC, it crashes within a few seconds of launching. If I move the XBOX app window before this... Discussion in 'XBoX on Windows' started by Tony E., Jul 1, 2022.

  1. Tony E.
    Tony E. Guest

    The XBOX app is unresponsive, then crashes


    As the title says. When I launch the XBOX app on my Windows PC, it crashes within a few seconds of launching. If I move the XBOX app window before this happens, the app becomes unresponsive, and sometimes crashes, and when it does not crash it hangs with the "loading" cursor, and then it can be hidden behind other windows but cannot be brought back to the "front".

    I've tried resetting the xbox app configuration, I've tried repairing it, but neither option helps. Windows's troubleshooter can't find anything wrong either.

    This really needs to be fixed.

    :)
     
    Tony E., Jul 1, 2022
    #1
  2. Lucas Lauer Win User

    The XBOX app is unresponsive, then crashes

    Hello, Tony. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    Please test your Internet connection with the Xbox Live servers:

    If on Windows 10, go to Start > Settings > Xbox Network.

    If on Windows 11, open the Xbox Console Companion app (install it if it is not already) > Settings (the gear icon) > Network.

    See if the connection test shows you open NAT and connected to server. If it gives you any error, please let me know.

    In the meantime, you can try to reset your network settings and disable IPv6 too:

    - Click on Start > Search for command prompt > Right click on it and select "Run as administrator";

    Run the commands below and press Enter after each one:

    ipconfig /release
    ipconfig /flushdns
    ipconfig /renew

    netsh winsock reset all
    netsh winhttp reset proxy
    netsh int 6to4 reset all
    netsh int ip reset all
    netsh int ipv4 reset all
    netsh int ipv6 reset all
    netsh int httpstunnel reset all
    netsh int isatap reset all
    netsh int portproxy reset all
    netsh int tcp reset all
    netsh int teredo reset all

    net stop wuauserv
    net start wuauserv
    net stop TrustedInstaller
    net start TrustedInstaller

    - Then, go to Start > Search and click on control panel.
    - Open Network and internet, then Network and sharing center.
    - Click Change adapter settings.
    - Right-click your connection and go to Properties.
    - Uncheck "Internet Protocol Version 6 (TCP/IPv6)".

    Restart your computer and let me know how it goes.
  3. Obsessive Power Win User

    My xbox keeps taking ages to load, I then have to fully refresh it for it to work, even then sometimes the friends part doesnt show up.

    The Xbox One's Power supply already has a surge protector. If you use an extension plug/adapter with a surge protector you may run to issues as the console will be double surge protected.

    If you'e not providing sufficient power to the console, it may become unresponsive, fail to load games and apps, and crash during game-play.
  4. Targetings Win User

    When pressing the play button for a game in the xbox app, it's not launching the game and no errors are appearing.

    Ok, so I've done what you said and I have found a few things.

    When putting in the command for reinstalling Microsoft store, it says path not found.

    And also when running the troubleshooter for windows store apps it says it finds a problem with unresponsive and crashing apps. It says the problem is unresolved. I tried it again after that and it says there are no problems.

    The same xbox apps still do completely nothing when pressing play.
  5. onyxishere Win User

    Unresponsive apps

    Please try holding the power button on the console for 10 seconds until it shuts down then unplug everything for 5 minutes. That should fix the issue.
  6. Mephitic Santa Win User

    Flight Simulator 2020 crashes with Xbox controller

    I have issues as well. Can't play with controller more than a few minutes. It suddenly hangs and become unresponsive and game crashes without any error messages.
Thema:

The XBOX app is unresponsive, then crashes

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