The system declined my purchase but they took the money from my card anyways and i cant even ...

Hey there ARBITER Zero A9,

As maxen suggested, it would be best to reach our to the phone team for assistance with this particular issue.

For billing issues, you should speak with Support. It's not something we have the tools to deal with here on the forums.

You can reach Phone Support here:
support.xbox.com/contact-us

this is the account i pre ordered it on and i went to my purchase history, it says it was declined. but how was i able to play both betas if it was declined and it took the money out of my bank account? no offence sir but im getting frustrated with this.

I try to renew my membership it shows me my payment options but then says your card was declined even though we have plenty of money on the card

Hi Aabhas Bhoyar,



Thank you for connecting with us in Microsoft community.



According to your description, for your given scenario, you will have to contact our Microsoft 365 Business support team via Open service request or via Phone support option so that they can further check certain things from the backend side according to their permission and resources. If it is required, they may also involve specific support team for further assistant.



Since we forum moderators have limited permissions and access resources, we are unable to connect Microsoft Business support team from this public community.



For certain standard process, you may need to contact the Office 365 support team in the backend so that they can further guide you according to your specific requirement.



If you can still access admin center, you will have to contact Microsoft 365 Business support team via Open service request option: Get support - Microsoft 365 admin | Microsoft Learn (Online Option).



Important note: If any organization's Office 365 Business/Business/Education subscription is from a syndicated partner or reseller, and if the global admin can't open the service request on their end, they may need to contact the reseller's support provider so they can help global admin to open the service request on their end. after the Office 365 support team will involve in the created service request.



Furthermore, here is the official document to contact Microsoft 365 Business support team via phone support option: Find Microsoft 365 for business support phone numbers by country or region - Microsoft 365 admin | Microsoft Learn



During the phone call, you may be given information to press certain numbers to get support from the appropriate support team, such as pressing 1 as a business user and then pressing 1 for technical support or 2 for the billing support team. The phone support team may ask for details about the subscription, domain, alternate email address, and phone number to help you for further assistance.



I would greatly appreciate your valuable cooperation and valuable time.



Have a good day.



Sincerely,