"The sample rate for your microphone isn't supported" Error Please help

Thanks for keeping us updated. We would like to verify if you were able to create a local user or administrator account in Windows 10 and check if the issue persists.

We'll be waiting for your reply.

I created a local user and an administrator account, and the issue occurred on both accounts.

The problem still occurs on my normal Windows 10 account.

Hi,

It seems that you've already tried multiple troubleshooting steps to isolate the main issue. The issue happens to your old account and new account, so basically this is is not an issue with the account. This could be a problem with the device or microphone
itself. For us to make sure of it, we suggest that you try using your microphone on a different PC using the same account. You can also try using a different microphone to the same PC you're using right now. This will help us identify if the problem is your
PC or the microphone.

Update us with the results for further assistance.

Ok, so I signed into the Xbox App on a different PC with my Microsoft account and tried to use my microphone, but it did not work. I noticed that it gave me more sample rate options on the other PC, though, I'm not sure why. I also tried a different microphone
on my PC, which worked and did not give me any errors. I would like to say though that the microphone that is giving me the error works in all communication apps except for the Xbox App.

Thank you for that information. It only means that there's no problem with your account and Xbox app. Other microphone works fine on your Xbox app, so basically it could be a compatibility issue with your microphone. We would like
to know which type of microphone are you using. Also, is this first time that you're going to use that microphone on your device to access Xbox app?

I'm using a headset microphone by Steelseries, called Siberia 350. Also I believe I have used the Xbox App with this microphone in the past and had no issues, but I'm not completely sure on that, it may have been a different microphone.

Thanks for keeping us updated. We would like to verify if you were able to create a local user or administrator account in Windows 10 and check if the issue persists.

We'll be waiting for your reply.

I created a local user and an administrator account, and the issue occurred on both accounts.

The problem still occurs on my normal Windows 10 account.

Hi,

It seems that you've already tried multiple troubleshooting steps to isolate the main issue. The issue happens to your old account and new account, so basically this is is not an issue with the account. This could be a problem with the device or microphone
itself. For us to make sure of it, we suggest that you try using your microphone on a different PC using the same account. You can also try using a different microphone to the same PC you're using right now. This will help us identify if the problem is your
PC or the microphone.

Update us with the results for further assistance.

Ok, so I signed into the Xbox App on a different PC with my Microsoft account and tried to use my microphone, but it did not work. I noticed that it gave me more sample rate options on the other PC, though, I'm not sure why. I also tried a different microphone
on my PC, which worked and did not give me any errors. I would like to say though that the microphone that is giving me the error works in all communication apps except for the Xbox App.

Thank you for that information. It only means that there's no problem with your account and Xbox app. Other microphone works fine on your Xbox app, so basically it could be a compatibility issue with your microphone. We would like to know which type of microphone
are you using. Also, is this first time that you're going to use that microphone on your device to access Xbox app?

We appreciate your patience and cooperation in resolving this issue. Let us try to turn off the game bar by following the steps below:

How to disable Game bar

1. Right-click the Start button.
2. Click Settings.
3. Click Gaming.
4. Click Game bar.
5. Click the switch below Record game clips. Screenshots, and broadcast using Game bar so that it turns Off.

For additional troubleshooting steps, you may check out the link below and follow the steps provided.

Click here

Notify us with the results.

I had already disabled the game bar some time in the past.

The error still occurs with the game bar disabled.

Thanks for keeping in the loop. Let us further isolate the concern by using a different profile and check if the issue persists.

We also recommend that you create a local user and use it then check if the same issue will occur. To create a local user, you may check the link below:

Create a local use or administrator account in Windows 10

Kindly keep us updated.

Thanks for the update. Kindly perform a clean boot on your computer and try to uninstall the Xbox app again using the steps above. This time use this command:

Get-AppxPackage *xboxapp* | Remove-AppxPackage

To do a clean boot, kindly refer to the link below:

How to perform a clean boot

Kindly notify us with the results, so that we can assist you further.

Ok so I managed to uninstall and reinstall the app, however the problem still persists.