"The sample rate for your microphone isn't supported" Error Please help

Discus and support "The sample rate for your microphone isn't supported" Error Please help in XBoX Games and Apps to solve the problem; When I join any party or start a party of my own in the Xbox App, it gives me this error saying that the sample rate for my microphone isn't supported.... Discussion in 'XBoX Games and Apps' started by LF Online, Dec 19, 2017.

  1. LF Online
    LF Online Guest

    "The sample rate for your microphone isn't supported" Error Please help


    When I join any party or start a party of my own in the Xbox App, it gives me this error saying that the sample rate for my microphone isn't supported. Because of this error I cannot hear or talk to anybody in the party. I have changed
    the sample rate of my microphone to every option possible and cannot get it to work. The strange thing is that when I change my recording device to the "Stereo Mix" option, which is set to the same sample rate as my actual microphone, the error goes away and
    I can hear people in the party, but I cannot talk to them because the "Stereo Mix" option is not an actual microphone that I can use to talk. My microphone works in other communication apps like Discord, but not the Xbox App.

    :)
     
    LF Online, Dec 19, 2017
    #1
  2. Highland3r
    Highland3r Guest
    "The sample rate for your microphone isn't supported" - Mic already enabled in Privacy Settings

    Yes

    "The sample rate for your microphone isn't supported" <--- The error i get no matter which device I use or connect to my PC.
     
    Highland3r, Dec 19, 2017
    #2
  3. Ruthless527
    Ruthless527 Guest
    The sample rate of you microphone isn't supported...

    When ever I join a party I get the error "The sample rate of you microphone isn't supported " and my friends can not hear me. I'm using a Blue Yeti microphone. This is what the error looks like: Screenshot - 876e577a42e661691979b0705e3e3a74 - Gyazo
     
    Ruthless527, Dec 19, 2017
    #3
  4. Wilfred Mac
    Wilfred Mac Guest

    "The sample rate for your microphone isn't supported" Error Please help

    Hi,

    Incorrect configuration setting is one of the possible reasons why you are getting this error: "The sample rate for your microphone isn't supported" when joining party chat on the Xbox app. To help you resolve this concern, we recommend that you perform
    all the troubleshooting steps provided on the link below:

    Troubleshoot game audio or video issues on Windows 10

    If the issue persists, you may check out the link below and follow the solution provided by Andre Da Costa.

    Click here

    Should you need further assistance, feel free to post anytime.
     
    Wilfred Mac, Dec 20, 2017
    #4
  5. LF Online
    LF Online Guest
    I have done just about every one of the troubleshooting options. The microphone works in everything, it is just the Xbox App that is giving me a problem.
     
    LF Online, Dec 20, 2017
    #5
  6. Wilfred Mac
    Wilfred Mac Guest
    Thanks for trying all the troubleshooting steps provided above. To further isolate the issue, we recommend that you uninstall and reinstall the Xbox app. To do this, you may refer to the link below:

    Uninstall and reinstall the Xbox App to update it.

    1. Click Start, and then type Windows PowerShell on the search box.
    2. Right-click, and then select Run as administrator.
    3. Type the following command to uninstall Xbox app: Get-AppxPackage xboxapp | Remove-AppxPackage
    4. Hit Enter.
    5. Launch Windows Store and download the Xbox App.

    Kindly update us with the results.
     
    Wilfred Mac, Dec 21, 2017
    #6
  7. LF Online
    LF Online Guest
    I tried to uninstall the app, however when I open Windows PowerShell as Administrator and type the command to uninstall the app nothing happens when I click enter. I click enter and it just starts a new line and nothing comes up,
    it is just blank. I can confirm that nothing happens also because when I go to the Windows Store it says that the Xbox App is still installed.
     
    LF Online, Dec 21, 2017
    #7
  8. Wilfred Mac
    Wilfred Mac Guest

    "The sample rate for your microphone isn't supported" Error Please help

    Thanks for the update. Kindly perform a clean boot on your computer and try to uninstall the Xbox app again using the steps above. This time use this command:

    Get-AppxPackage *xboxapp* | Remove-AppxPackage

    To do a clean boot, kindly refer to the link below:

    How to perform a clean boot

    Kindly notify us with the results, so that we can assist you further.
     
    Wilfred Mac, Dec 22, 2017
    #8
  9. LF Online
    LF Online Guest
    Ok so I managed to uninstall and reinstall the app, however the problem still persists.
     
    LF Online, Dec 23, 2017
    #9
  10. Wilfred Mac
    Wilfred Mac Guest
    Thanks for keeping in the loop. Let us further isolate the concern by using a different profile and check if the issue persists.

    We also recommend that you create a local user and use it then check if the same issue will occur. To create a local user, you may check the link below:

    Create a local use or administrator account in Windows 10

    Kindly keep us updated.
     
    Wilfred Mac, Dec 25, 2017
    #10
  11. LF Online
    LF Online Guest
    I tried using the party chat on a different profile, but I came across the same problem.
     
    LF Online, Dec 26, 2017
    #11
  12. Wilfred Mac
    Wilfred Mac Guest
    We appreciate your patience and cooperation in resolving this issue. Let us try to turn off the game bar by following the steps below:

    How to disable Game bar

    1. Right-click the Start button.
    2. Click Settings.
    3. Click Gaming.
    4. Click Game bar.
    5. Click the switch below Record game clips. Screenshots, and broadcast using Game bar so that it turns Off.

    For additional troubleshooting steps, you may check out the link below and follow the steps provided.

    Click here

    Notify us with the results.
     
    Wilfred Mac, Dec 27, 2017
    #12
  13. LF Online
    LF Online Guest

    "The sample rate for your microphone isn't supported" Error Please help

    I had already disabled the game bar some time in the past.
     
    LF Online, Dec 28, 2017
    #13
  14. LF Online
    LF Online Guest
    The error still occurs with the game bar disabled.
     
    LF Online, Jan 2, 2018
    #14
  15. Wilfred Mac
    Wilfred Mac Guest
    Thanks for keeping us updated. We would like to verify if you were able to create a local user or administrator account in Windows 10 and check if the issue persists.

    We'll be waiting for your reply.
     
    Wilfred Mac, Jan 3, 2018
    #15
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"The sample rate for your microphone isn't supported" Error Please help

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