The Roblox Microsoft Store App keeps shutting down.

Hi N. Ledesma.

Welcome to Microsoft Community.

I'm Hahn and I'm here to help you with your concern.

I'm sorry to hear that you are having trouble with the Roblox app from the Microsoft Store.

- Try downloading it directly through the official website, not through the Microsoft Store, and see if you have any problems.

- Reinstall graphics drivers - Outdated or corrupt graphics drivers can cause app crashes. Download the latest drivers for your graphics card from the manufacturer's website. Uninstall old drivers and install new ones.

- Make sure your Windows is up-to-date - Outdated Windows versions can cause app instability. Check for any Windows updates and install them.

- Running too many background applications can affect the performance of Roblox. Close any unnecessary apps and processes running in the background while playing.

A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. How to perform a clean boot in Windows - Microsoft Support

- Right-click on the Roblox app icon and select "Run as administrator." This can sometimes resolve permission issues that cause the game to crash.

- If the issue persists after trying all the above steps, consider reaching out to Roblox support. They may have specific solutions or insights into the problem.

I hope some of these suggestions are able to resolve the Roblox app stability issues on your Microsoft Store. Let me know if the crashes continue even after trying these steps.

Your Sincerely

| Microsoft Community Support Specialist

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I'm sorry to hear that you are having trouble with Roblox. If I may ask, are you playing on a PC or Xbox console? If you're playing on a PC, there are a few steps you can try to try to fix the issue:

1. Restart your computer and try launching Roblox again.

2. Check for updates in the Microsoft Store app and install any that are available.

3. Reset the Microsoft Store app. Go to "Settings" > "Apps" > "Apps & features." Find the Microsoft Store app in the list and select it, then select "Advanced options." Scroll down to the "Reset" section and select "Reset."

4. Repair or reinstall the Roblox app. Go to "Settings" > "Apps" > "Apps & features," find the Roblox app in the list, and select it. Then, select "Advanced options" and select "Repair." If repairing the app doesn't help, you can try uninstalling it and then reinstalling it from the Microsoft Store.

I hope these steps help! If you are still experiencing issues with Roblox, you may need to contact the Roblox support team through this link; https://www.roblox.com/support for further assistance. They will be able to provide more specific guidance and help you troubleshoot the problem.

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