The right volume dial isn't working on my Xbox Wireless Headset.

Alright. Be sure the headset volume isn't turned all the way down. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn't rotated completely in one direction, as this will effectively mute either game or chat audio.

Yes it's possible to play game audio through certain headsets, I can through my Turtle Beach headsets. I know this may be a silly question but are there volume dials on your headset it's self? That's how mine are so I can control the game volume and voice
volume separately.

Hi Savannah,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues Xbox wireless headset. First, please make sure that you disconnect it from other device such as your phone or PC. If you’re experiencing audio issues where you can’t hear or others can’t hear you, first check the headset’s volume, balance, and mute settings:

1. The headset volume is controlled by turning the dial on the outside of the right earcup. Be sure the headset volume isn’t turned all the way down.

2. The dial on the outside of the left earcup adjusts the audio balance between game and chat audio. Be sure the dial isn’t rotated completely in one direction, as this will effectively mute either game or chat audio.

3. Be sure your headset mic isn’t muted (when muted, the light at the end of the mic will switch off). The headset’s mute button is located on the back end of the mic attachment, on the bottom of the left earcup.

If none of these settings is causing the audio issue, check the headset settings in the Xbox Accessories app. On Xbox X|S and Xbox One consoles, you can access the Accessories app in the Settings menu: Profile & system > Settings > Devices & connections > Accessories.

Regards,

Alvaro

im using very old TB x11s and dont get this issue.

my only issue is that i cannot control both game and headset volume as they only work on one of the dials.

no biggie as some XO 7s will delivered soon

Hello Joego09,

Sorry to hear you are having issues with your new Xbox Stereo Headset. It should deliver high quality audio while connected to your device. I have the wireless headset and the audio is great.

Check the headset volume level (be sure to check both the volume dial on the right earcup, as well as the volume level set on the Audio & music controls located at the bottom of the guide)

It sounds like you may need to replace your device. You can request a replacement here:

• Device services
  

Additional Resources:

Set up and troubleshoot your Xbox Stereo Headset | Xbox Support

Regards,

Hayabusa