The promo scratch card

Just to show I'm still watching this. I've put in another receipt photo and had the $5 the next day. I guess that makes it 50/50. It would be nice to get closure on this. I still suspect the issue was created by my winning the scratch game right after sending
the receipt pic. If winning a scratch negated the $5 promo, it didn't seem to be mentioned in the rules. Just one scratch win and one entry win allowed. The promo should be separate and it may not be.

I did your recommendations from the start and it worked fine w/ my second receipt entry. It did not with my first. Could it have been affected by my winning of the the daily scratch section immediately after uploading my first receipt? I didn't see any mention
in the official rules of it changing the $5 promo. I do know I'm not eligible for any more scratch wins. I wonder this because both the "scratch win email" and the "promo $5 email" seemed to use the same formatting.

All games are digital and will be located on scratch cards found within the box. Find those cards, scratch them and enter the codes to download the games.

Barrel - There are 2 code on your scratch card. Please scratch the entire area to find the game download code.

The game card may have a code for both the game and DLC. Please check for other cards or scratch the entire area (if it is a scratch card) to reveal more codes.

There is no sticker on cards you scratch it off

Are you sure it's not a scam card ?

,the current scam is someone prints their stolen card barcode and covers another card and return it

Then when someone activates the covered card the scammers card is activated instead of yours

Scratch cards don't have stickers

You have to contact the store or the card issuer

Fyi if the cards have a scratch area that's what you are supposed to do not take off stickers which are scam cards