the problem with the code. Gold status

Hello, I have problems with acquiring a gold status for hbox 360 for 6 months. After I bought the gold status, I received a letter from the store with a code for the gold status, but after I entered it, I asked him to enter my account, Microsoft entered
its record, but nothing happened next, I went back and the code was activated, but the gold status did not appear. Please help me with this problem.
Yours faithfully, Ansimov Kirill Andreevich.

Go to
account.microsoft.com and check the "services & subscriptions". Does it have anything reflected under "Xbox Live Gold"

I can't redeem my 12months Gold member code, I trying since 3.8. In xbox live status no problem with xbox 360
support.xbox.com/.../xbox-live-status

Yes I have an active gold membership. I get a...

Status code: 807B0190

Im on the 360, and building my library. I can add, Race the Sun, with no problems.

Hello. Bought gold status , money removed, status or not. What is the problem?

Hi there,

Remeeming errors can be caused by issues on the account itself. Be sure to check if your billing information is correct at
http://billing.microsoft.com and also check
http://account.microsoft.com/services for any outstanding amount issues, these need to be sorted prior to being able to redeem codes.

After that try redeeming the code on both xbox console and via xbox.com/redeemcode

Also check that the Xbox Live account, the console and code all match region wise, using different regions for any of them cause issues too.

If you can't find anything wrong and it is still not working, best thing to do is to contact official Xbox Support via Phone or Microsoft Support Chat at
http://support.xbox.com/contact-us they can do a more indepth look into this issue.