The problem with previously downloaded games after returning from the console service

DecentStream996 · Jun 24, 2018

I gave the console to the service because of a malfunction (I do not know which one) created accounts and they eventually stopped working, the games stopped. I reinstalled the console and saw the games I bought, but after returning from the service, I do
not have any purchased games on the console. help me please.

:)

Jaron115Pl · Jun 24, 2018

Problem with the warranty after the service

As in the title, a few weeks ago I sent an xbox to the service. When he returned,

the length of the warranty was shortened for some ridiculous monthly period.

As of today, according to the website, I have no warranty for my xbox,

which is not even a year old. Can anyone explain to me what's going on?
Click to expand...

Jaron115Pl · Jun 24, 2018

Problem with the warranty after the service

Xbox one x has a 2 year factory warranty. It broke down after a few months of use. When the console came back to me, the warranty has changed. The end date of the warranty has changed to a shorter one. Currently, the site show me out of warranty for my xbox
one x console. I am sending a screen with the dates of the warranty before and after the repair (you probably will not understand the language, but the most important are the dates)

Geth · Jun 24, 2018

The game license are tied to the Xbox account themselves.

So you may have to manually go back and download the ones you want to play.

Geth

The game license are tied to the Xbox account themselves.

So you may have to manually go back and download the ones you want to play.

DapperCrane

Most of the time microsoft only requests you return the console. Then they return a replacement. However if it was a specific power supply issue then contact the customer service branch you previously were in touch with and explain the situation to them.

BlunterPiano5

And I'm also struggling with the same problem from the above update. Previously, there were some problems but after kródkim time everything returned to normal.

Many users complain that their problems started to stick with the last major update and so far all proposed rostrzygnięcia not give the desired result. It can be so specialists from the system this would be looked at.

Smwutches

You can request a call back or chat with support on the contact us site. http://support.xbox.com/contact-us If you're not seeing those options, you'll want to change your category/topic
until you do. Typically Billing & Subscriptions and "I don't recognize a charge" works for me.

XBF Ezra G

Hello Quietcool82,

Thank you for your post. I understand you are experiencing an issue with a missing game disc that was not returned after a console repair. Please try responding the the email you last received regarding your repair order, this email will go directly to the
agent who created the order for you. There, you can request information on the missing disc.

I hope this helps.

The problem with previously downloaded games after returning from the console service