the password reset method not working for me

Hi there! This is Virginia O.

I understand that you want to reset the password of your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To reset the password of your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

Here is the direct link for the password reset page: https://account.live.com/ResetPassword.aspx

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us

for further assistance regarding the recovering your account.

Thank you for your cooperation and have a great day!

I've had a check on my Xbox (which has started doing it again, much to my displeasure) and gotten a few more details. Here's what happens when I try to use it:

1. I am not signed in when I boot up the console, unlike normal.

2. When I try to sign in, it asks me to 'Add Security' by signing in with my microsoft account email and password. There is no option to decline, and attempting to do so by closing the menu simply signs me out of the profile I was attempting to log in to.

3. Entering my email and password has it tell me that they are incorrect, with the error code 8015D002.

4. Going to this site as suggested and attempting to reset my password appears to work properly, but the new password is not acknowledged as valid either.

Because I cannot even sign in to my profile on my xbox, I cannot check the account email for you.

Attempting to log in on xbox.com simply logs me into this account now. Which is probably down to me using the same email address. Which may indicate I didn't even
have a microsoft account for my gamertag. Which raises the question of why it was even asking for the details of one, and also how I can get my gamertag associated with this account, if this is true.

Hi Fish! Sorry to hear about the account troubles.

I would suggest you start by Recovering your Microsoft account.


Let us know if you have any questions. Cheers!

Also sorry if this is in the wrong forum subgroup. ;-;

Hey StellarRabbit5! Let's try a different approach, can you tell us what error message you see when you attempt to log in on Xbox.com? Is it the same just incorrect error message?

Also, when you're using your console can I have you double-check the account email? It should either be rotating with you gamertag in the upper right corner of the dashboard or you can find it under Account! Let us know.