The one guide list for Comcast Richmond Virginia is wrong

Same issue here in Richmond. Comcast changed the lineup October 6 and moved all their HD channels. For example, HBOHD moved from 228 to 300. OneGuide now shows HBOHD as being on 228 and 300, but it's only on 300. So, saying "XBOX watch HBO" loads up 228,
which now no longer exists! This affects many channels! It all boils down to the fact that the guide simply is wrong and has incorrect data....it has multiple channel numbers for some of the HD channels now.

More info here on the lineup change:
www.myxfinityupdate.com/richmond

Same problem here in Richmond, Va 23220. ESPNHD is now 850 after Comcast moved all HD channels to the 700s and 800s. It's still listed in OneGuide as 252.

I think the problem with reporting the "wrong number" for a channel number through "OneGuide settings -> Troubleshooting -> Report a OneGuide Problem" is that the lineup doesn't get reviewed because the number reported for the channel actually is correct
in the guide! For example, when I report that ESPN is a "wrong number" and should be on 850, well....it does show on 850 in OneGuide. So I'm assuming this doesn't trigger a full lineup review. The problem is that OneGuide ALSO shows it on 252 (here in Richmond).
252 is now defunct and doesn't exist as a channel via Comcast. So when we say "XBOX watch ESPN" it seems like it must internally grab the lowest channel number it can find for that HD channel and then try to change the cable box channel number to that.

So reporting a wrong channel number by giving an example doesn't seem to really work because the one we give is correct and already in the guide. The problem is that there is an "extra" channel number in the guide for a channel like ESPN and it's the extra
channel that is wrong--it shouldn't exist as any channel, period. There's no way to report this fallacy through the interface.

Well, here is an update. When I change settings to HD channels only, it works better. The guide looks OK but when you say "WATCH ..." only some channels work.

I've tried to add cable provider info at a later point, but it isn't an option.

Does that mean you went to Settings > TV & One Guide?

The first option there should ask for your zip code.