The latest alpha skip program update messed up my astro a50.

Hyper X Cloud Alpha

Astro A10 A20 A40 A50

HEY GUYS IF YOUR ON THE PREVIEW PROGRAM THAT LATEST UPDATE IS MESSED UP I HAD TO DELETE MY CONSOLE FROM THE INSIDERS HUB APP ON MY PC THEN RESET MY SYSTEM THEN I COULD PLAY NORMAL SO I WOULD SKIP THIS PREVIEW UPDATE UNTIL THEY FIX
IT

Hi Jen,

Thank you for keeping us updated. After doing some research on the matter I have found that the Astro A50's had an auto firmware update a few days ago about the same time the public Xbox One system update was released on 4/16/19 and then there was a preview
update for Alpha ring members on 4/19/19 where a known issue was found from the public update that headsets are not being assigned to profiles as noted on this link:

https://news.xbox.com/en-us/2019/04/19/april-19th-new-preview-alpha-skip-ahead-1910-update-1910-190416-1920/

On the Astro subreddit, I have found a large thread where users in the preview program are having this issue after the headset downloaded it's recent firmware version. Other's are having this same issue on PC as well so I think the issue lies with the headset's
firmware not working with the current Xbox system build. Here is the thread for reference:

https://www.reddit.com/r/AstroGaming/comments/bfcm1t/astro_a50_xbox_one_gen_3_recent_firmware_update/

I personally have Astro A50's, my Xbox is not in the Insider program, it has the recent public build, and I have not plugged my headset into my laptop to download this firmware update that seems to have started this problem from the command center software
so I have not experienced this issue personally. Seeing this going around, I'll probably wait on downloading this firmware update to my headset to avoid this issue. In the meantime, I found a thread that has the file for the previous firmware update which
you can then manually update to your headset through the command center program and then hard reset the headset and Xbox and everything should be back to normal. Here is that thread for reference:

https://www.reddit.com/r/AstroGaming/comments/bfflx2/old_firmware_for_astro_a50_gen_3/

It appears that the new headset firmware does not want to get along with the new Xbox One system update. However, the old headset firmware does, since the workaround I posted above using the older firmware for the headset with the new Xbox One system update
seems to work for now until Astro can release an updated firmware to work with the Xbox's newest OS version.

I hope this helps!

Hey there Jamsam360!

Sorry to hear about the controller and headset issue! Have you checked to see if there are any updates available for that controller? To verify that the controller is up to date, follow the steps below:

• Plug your headset into your Xbox One controller.
• Press the Menu button on your Xbox One controller and select 'Settings'.
  
• In the Settings menu, select 'Devices & accessories'.
• Select your controller.
• Run the update if it is available.

If the screen show's 'No update available', the next step is to see if a friend or family member has a different controller you can try with your Xbox One console using the same set up so we can narrow down the issue even further! Post back and let
us know how it goes!

They told me to hook controller up wired to console with headset to see if it happens still. It worked flawless hooked up to console no problem. I told them and have not heard back as of yet its been 2 days now. I need to know what the problem could be since
it works wired but not wireless?