The game I bought says I need to purchase it but I did. I'm on the same account and have...

Thank you for that and can you please share with me the complete name of your order? Sorry, with the screenshot it's a bit cut off.

You're welcome and thank you so much. I would like to clarify, were you able to install the game? Because Red Dead Redemption 2: Story Mode is a DLC for the game Red Dead Redemption 2 and it's not the base game.

Here it is. Thank you

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

We need to make sure that the game is successfully purchased under the account that you're using, please follow the steps below:

"Go to Profile & system > Settings > Account > Payment & billing > Order History"

https://support.xbox.com/en-US/help/subscriptio...

Once confirmed we may need to remove and re-add your account by following the steps below:

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

I appreciate it, would it be okay if you share a screenshot of your order transaction? Kindly hide any personal information that may be visible for your security and privacy.