The game Elden Ring i’ve had for awhile today is now telling me I don’t own the game and I...

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Please sign in to https://account.microsoft.com/billing/orders and then check if you can see the game order from there stated as "completed". Once you were able to find the game order with the said status, simply remove and re-add your account to re-sync the licenses.

" REMOVE ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select System > Settings > Account > Remove accounts. ​​​

3. Select the account that you want to remove, and then select Remove to confirm. ​​​

4. When you're finished, select Close. ​​​

​​​

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

​​​

ADD ACCOUNT​​​

​​​

1. Press the Xbox button to open the guide. ​​​

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

3. Enter the Email address and the password.​​​

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​"

I have tried that but same issue as before. I don’t have this issue with any other game either just Elden Ring.

Thanks Ricardo! Hitman 3 is the only game affected. I’m able to play Elden Ring, Jedi: Fallen Order, and For Honor with no issues. I don’t have another PC to test against but with no other games affected I suspect it’s Hitman with issue not my rig

I’ve tried your above suggestion regarding the BT and controller drivers, unfortunately with no change

I hope From and GRRM's game Elden Ring is shown off today, honestly. My favourite company for combat with one of the best world builders out there, will be an epic game.

Hello @SeanBeckles!

It might be just a glitch. However, we highly recommend updating your security information by changing your password just to make sure that no one else has access to your account. Also, please try preforming a Factory Rest to your console by selecting the soft one denoted "reset and keep games & apps". It will reset the OS and delete all potentially corrupted data without deleting your games or apps.

Give the troubleshooting a try and let us know how it goes!

I hope that this helps you out!