The email of my account has been overwritten

Zsombor Csatári · May 1, 2025

My microsoft account has recently been broken into, and the e-mail of the account has been overwritten by a different one, one i dont know about.
I would like to ask for help regarding this problem, I can give as much information i possibly can to retrieve my account. If anyone has a suggestion about what i should do.

For some more info, whenever i type the right e-mail in, it says "no account with this e-mail exists, you shoul try registering one", even though that e-mail has gotten multiple terms of service notices and payment confirmations from microsoft.

I kindly accept any help

Yours sincerely, Zsombor

:)

Mario.H.P.

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

{Parity}

Not if it has been overwritten or deleted. The saves are typically stored on the console and in the cloud. If it hasn't been overwritten in both places you may be able to sync it from the older save.

StuartATrueRed

If a cloud save has been overwritten, then there is no way to get that save back.

{Parity}

No, once a saved file has been deleted or overwritten there is no way to recover it.

CarTzy

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.

Thank you for understanding.

The email of my account has been overwritten