The email account I used to buy Minecraft is lost, and I have to use a new email, but I...

Try the MINECRAFT support forums.

Hi Lucas

I don't think any step will help recover it. I created a new Microsoft account with the same email I used for Minecraft so I don't think any step will help. Can I at least get a refund from Mojang? I still have the transaction id, email used to buy Minecraft, email used for Minecraft, and date purchased. I purchased it by buying a code in another website by the way.

Thanks

Hi Sitting! My name is Stephanie and I'm more than happy to help you out!

Please follow these steps according to this article: https://windowsreport.com/microsoft-account-doesnt-exist/

"1. Check if the account name was typed correctly

-It is possible sometimes that, the account name was misspelled. Double-check if you typed it incorrectly
-If the account name was typed correctly, maybe the email address is incorrect or has been changed recently
-Make sure that your email has the correct domain at the end: @gmail.com, @outlook.com, @live.com, etc.
-Try to log in using your old email address or phone number if they were changed

2. Find your account name from your Windows 10 PC or Xbox

-Click on the Start button on the left side of your Taskbar, and select Settings.
-Head over to Accounts, then Email & accounts.
-Check your Microsoft account names under Email & accounts.
-Another method would be to open any Office 2016 or 2019 app and create a new document.
-Click on the top left corner where it says File, then select Account.
-You can see your Microsoft account name under User information or in the Product information section.
-One last method would be to sign in to your email associated with your Microsoft account.
-Then, check for previous emails from Microsoft.
-The previous emails from Microsoft will show your account name.

3. Make sure you’re using the correct account type

-An account that your workplace or school provided may not have a Microsoft account associated with it. So, you might need to create a new Microsoft account. The only valid ways to sign in are by using an email address, a Skype ID, or a phone number registered to the account.

4. Your Microsoft account might have been deleted

-Your Microsoft account may have been deleted. Microsoft will permanently delete any account which has not been active for the past 2 years. Also, you might have knowingly or unknowingly deleted your Microsoft account."

If it doesn't work, you may have to reach out to Microsoft support for further assistance as they have the tools to check the status of your account:

https://support.xbox.com/en-US/contact-us/

Kind regards,
Stephanie

Hello Nikita Tyurin,

Thanks for your reply.

May we confirm if you have added your phone number?

Did you recall securing your Microsoft account with another email account?

We look forward for your response.

Regards,

Hi Nikita Tyurin,

Thanks for your honesty.

Since, the Microsoft account can only be recovered by following those steps and to make sure you can sign in back to your account.

We would encourage you to make you have the list of your Transaction IDs from Minecraft item you have purchased. Please follow this link to contact the Mojang Support for assistance about your account.

Link: Submit a request – Home (minecraft.net)

Have a great day!

If you have further concerns kindly create a new thread using this link - Create a new question or start a discussion.

Regards,