The download has a big problem

Hello,



Thanks for taking the time to share about the problem with Microsoft Flight Simulator.



Based on the information you have shared, we understand that you are playing Microsoft Flight simulator, and since your concern is posted in the wrong category (Windows 11/Performance and system failures), we will be moving this thread to the correct category (Game issues), where moderators in the corresponding category will assist you further on your concern.

Thanks for your patience and understanding.

Best Regards,

| Microsoft Community Support Specialist

P.S. my hard disk has 190gb free ...

Hey there, ConsularFrog!

I'm sorry to see any issues with downloading games! That error occurs if you have a region mismatch on your account; this means that your account region does not match your physical location. When game downloads on 360 hit 80%, that's when they check for
licenses and region locks, and that's why you see the failure happen there.

We suggest trying
an account migration and then trying again. This should sort you out. Let me know how it goes!

--------------------------------------



Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hi ! My name is Pam. I'm an Independent Advisor and I'll be glad to help you today.

I'm sorry to hear that. Here are the steps that you can try for your concern.

Solution 1. Power cycle your console

Please Turn off console > (press and hold power button for 10 seconds) unplug everything from the console > wait for 2 minutes and plug everything back > Turn On the console.

Solution 2. If it's an Xbox One, you can try using a power brick.

Solution 3. Power off your console, and then unplug the power cord to ensure that the console is completely powered off. Wait 30 seconds, and then plug the power cord back in. Press and hold the SYNC button and the EJECT button, and then press the Xbox button on the console. Continue holding the SYNC and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the SYNC and EJECT buttons after the second power-up tone.

When the console powers up, please select reset then keep games and apps. No worries, no games will be removed, just sign back in using the right account.

I hope this helps. Feel free to ask back any questions and keep me posted.

Alright. I'm hoping for the best.