The dongle of my Microsoft Sculpt Ergonomic keyboard and mouse broke and I want a...

LOS Reaper's trick doesn't work with my Microsoft Sculpt Ergonomic Mouse. Gutted. I NEED a wireless mouse & keyboard connection. IE via the controller is a nasty experience.

Hello Lucía My name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I am very sorry for the problem you are going through. If you want to request a device repair service through the website:
https://account.microsoft.com

If you want to contact Microsoft support directly:

https://support.microsoft.com/contactus

If you are served by a bot and want to talk to a real person, persist until the system connects you with someone.

Thank you for your patience, I hope everything can be resolved. I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

Hello, how are you? My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

First, welcome to the Xbox community. I'm sorry you're having this kind of experience with one of Microsoft's accessories.

There is a similar mention to yours in one of the community threads, I recommend that you read this thread which was answered by one of the community moderators. Access this topic through the link below, please.

https://answers.microsoft.com/en-us/surface/for...

*Thank you in advance for contacting us, I hope this can help you.

The dongle is definitely missing? Have you checked underneath the mouse as that is where it is stored? APologies if this seems like a most basic question but not everyone would realise:

https://download.microsoft.com/down...ptErgonomicDesktop_X18-85939-02bkt_online.pdf

If it is still missing, then if in the United States, there is a hardware support phone nuber (bottom of the following page):

https://www.microsoft.com/en-WW/acc...=1&wa=wsignin1.0&activetab=overview:primaryr3

I think the specifics of the question aren't about using mouse and keyboard, but rather if you can use a keyboard and mouse that operate via a wireless dongle.

That is, plug dongle into Xbox, then mouse and keyboard comme t to dongle, wirelessly.

I'm not sure that this works, though.

Upon looking at support site, which specifically states WIRED USB keyboard and mouse, so I'm unsure

EDIT: , there may in fact be models supported by console that are wireless, but not just any wireless keyboard will function so check first