The date of purchase of the device on the receipt is not the same as the date of the...

Discus and support The date of purchase of the device on the receipt is not the same as the date of the... in XBoX on Windows to solve the problem; Hello everyone, I bought an Xbox series X new from the store and after adding it to my devices I noticed that the warranty lasts until 07/23/2025 while... Discussion in 'XBoX on Windows' started by Ime Prezime1, Nov 13, 2023.

  1. Ime Prezime1
    Ime Prezime1 Guest

    The date of purchase of the device on the receipt is not the same as the date of the...


    Hello everyone, I bought an Xbox series X new from the store and after adding it to my devices I noticed that the warranty lasts until 07/23/2025 while the purchase date on the invoice is 10/10/2023. Why are the dates different?

    :)
     
    Ime Prezime1, Nov 13, 2023
    #1
  2. Daniel Gill_354 Win User

    The date of purchase of the device on the receipt is not the same as the date of the beginning of the warranty in my devices

    Hi Ime P, my name is Daniel. I am an independent advisor who is willing to help you.

    I imagine it has something to do with the manufacturing of your console or possibly it is just an error. You will need to contact customer service and send your receipt to prove your purchase date to adjust the warranty.

    Support: https://support.xbox.com/

    Information source (Credits): https://answers.microsoft.com/en-us...anty-is-not-correct-per-my/1c044d0d-8652-4059 -8d61-c8a7e048374e

    If you have any other questions, please let me know.

    Best regards,
    Daniel.
  3. ArminatorX Win User

    Xbox One X Warranty

    Usually if you have a proof of purchase with the purchase date (e.g. store receipt) the warranty starts from the purchase date.

    However, you need to prove that you purchased the console on that specific date, and contact the official support, so the full warranty can be honored.
  4. JordanCothran Win User

    Microsoft Warranty Support Not Calling Back

    It says 7 month warranty on my device registration page. The purchase date they have is wrong. How do I submit the receipt I have so I can make a warranty claim?
  5. Xenokai Win User

    Need Help! Bought my 360 TODAY and...

    Keep the receipt that shows the date you purchased it. You should be fine as long as you have that.
  6. SwordofWhedon Win User

    gurantee time

    you need to send an email to Support along with a copy of your receipt showing your purchase date in order to get the warranty date amended. Microsoft has no way of knowing what date you purchase some thing, so the default warranty is from the date of manufacture

    https://support.microsoft.com/en-us/contactus
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