The complete lack of Microsoft customer care and support.

MrNoice · Jun 4, 2020

I have been meticulously tracking online rewards and xbox and game pass points. There are so many times I have contacted support to help in my streaks being reset at random when the end of week cycle happens. After months of physically marking a calander
dailly and sometimes doing quizes etc up to 4 times to get it to track using both a browser and the bing app both on phone. When contacting a 'supervisor' I was told to use a PC and track all of my history to send to to them. I am not using a PC. I use the
console and/or phone. Second, no. I am not going to do that none the less if I was using a PC. It should not be my job as a customer. And why not once will anyone simply fix it. This time was the straw that broke the camels backs. I am sick of Microsoft not
caring one bit. Sick of broken unfinished games. Sick of wasting hours and hours dealing with console issues with game pass and not getting games with gold due to it. Tons of people had same issue I had recently. Have Gold got deal on Ultimate get screwed
up. Still lacking Arcade Live titles pulled and then put back in store. One of which I just rebought a second time. Years and years now never got help for it. I mean when does anyone show their value of a company to the people that have supported it and not
just show off fluff for the investors? I can not believe after my last awful customer service experience that no supervisor can contact or even try to do anything to improve customer care I can see based on these forums, but instead I see Microsoft doesn't
care about their customers.

Am I wrong? Do they just really not care at all to do anything to help when we ask for it? Is the whole 'customer support' thing just a joke?

:)

zeroice007

Please be very specific when stating your issue. You are saying that the points are not tallied in a good time frame or not at all and support does not help with the issue? Don't know why they want you to use a pc when you dont use a pc for xbox Maybe
they are confused on your question. Keep in mind some support are human they make mistakes and might not fully understand your issue. Just for your information i would ask that the support rep understands exactly what i am asking them to assist me with Communication
is everything. Without that you have lost the first part of the battle

GMS1stLDYCannon

Hello, I think support wanted you to try on pc to see for what ever reason if it was showing and tracking that way. Maybe they were trying to see if it was a n issue through the console side. Pretty much ALL Microsoft rewards points should show as soon as
you get them. Have you tried through a smart phone using the bing app?? When they asked you to copy the history it seems as though that was also to check if it was tracking correctly. I know it might not be what you were looking for but it does seem as though
someone gave you different options to try. Everyones case is different and things mess up for different reasons. Its never just an instant fix when you call in, sometimes you might need to do a couple walk throughs to try to fix the problem. As stated though
support over the phone cant help with this.

Manfeco

I just don't get why there is such lack of care on Microsoft's part. They seem to be bending over backwards with price cuts and game pack-ins for new customers, but not caring about older customers who supported them with our wallets since day one.

MrNoice

I feel they should have addressed past issues with not being able to get games w gold when calling when still available and putting me off till after and then telling me too late. I asked about the achievement points misses including the ones from this
past play days and they ignore me. I earned the points but they wont track. They see there were issues with Madden 21 and no one getting the points tracked but refuse to do anything. Why wont they simply make sure you get the "free games with gold" when you
are a paying member?.. Why wont they simply credit points missed? Why wont they be transparent about possible bricking of system when in insider program. None if this makes sense. And the fact you just are given the shaft over and over is inexcusable. Is
very poor business practices however you want to look at it. These issues are on their end but refuse to do anything to remedy anything. I just have to wait and see was my answer and again not remedying games I should have by their product that I purchased
and no credit for points missed? ... Makes no sense. Microsoft needs to get it together. If no one thinks they need to do much better than they are with customers then that is plain fanboy/girl denial. I have asked for my error report info and will be compiling
a video very soon. I have shelled out thousands over the years with Microsoft and deserve to be treated like a valued customer and mostly a human being.

dempup

I know it can be frustrating struggling with issues, that should be so simple. I myself have most of all current and previous gen. consoles from them all... not just MS. And Actually still has 2 of the original "VCR" release day Xone's .... one running the
Alpha and one not in the insider program, and they are still running flawless ... had to replace a PSU on one of them, but that was it. But here at the forum we usually only hear when things go wrong. We never hear about all the systems running flawless.

All the active ambassadors here are really dedicated people, what uses their expertise and a LOT of they spare time for free, to help the community and gamers around the globe with their issues. And we are trying to do our very best, but can't know everything
and solve every problem. We will always be here, eager to help you 😊

And i do agree. Being on the insider program is both a gift and a curse. If you like to shape the future of the console then the insider program is a gift, but testing unreleased software is often buggy and messy. So if you just want to play some casual
games, i would recommend getting of the program.

The complete lack of Microsoft customer care and support.