The button for sharing points to family members

If you've been trying to share the points on your console I recommend trying to do do online via Microsoft Rewards | Xbox. If the issue persists, it would be best to get in touch with the Rewards team for further assistance regarding this. You can do so through New support request (microsoft.com).

Let me know if this was helpful!

The sharing of points was disabled May 2021. It was supposed to be temporary but now almost 8 weeks without being able to share reward points. I can not find any further information about this. It has now been 2 months since I was unable to transfer points so down 10k.

Hello Robo,

only the primary member can buy points but you can share to others.

How do I share points with family members (secondary accounts)?

The primary member on the Gold Family Pack membership can give Microsoft Points to other family members (secondary members), so that they can make purchases on Xbox LIVE.

Give points to family members

1.On your console, sign in to Xbox LIVE using the Family Pack primary account (the account used to sign up for the Family Pack membership).

2.Go to Settings, and then select Family.

3.Select the member that you want to give points to.

4.Select Grant Allowance.

5.Follow the on-screen instructions to give Microsoft Points to the secondary member. Points that you give to a secondary member cannot be reversed later.

Note If you don’t have enough points in your account, you’ll be prompted to add more points before giving points to the secondary member.

Can you check the steps listed here (support.xbox.com/.../billing-points-family-pack) under "How do I share points with family members (secondary
accounts)?" heading. Is this how you are attempting to share points? Which option are you not seeing? Let me know, thanks!

I can understand your frustration with that. This is what I found on the Points issues,

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How do I purchase Microsoft Points?

Microsoft Points are the currency of the Xbox LIVE Marketplace. Only the primary Family Pack member can purchase points, making it easier for a parent to manage his or her family’s entertainment budget.

Primary member: This is the Xbox LIVE account that you used to sign up for the Gold Family Pack membership. This account can purchase and give Microsoft Points to other family members (secondary accounts). How do I share points with family members (secondary
accounts)?

Secondary members: Secondary family members cannot use credit or debit cards to purchase Microsoft Points. Instead, secondary account members can redeem a Microsoft Points card (available at retail locations), or the primary member can give points to
secondary members.

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It would seem to me, it's more a security thing, I hope this helps you.