The Amazon app does not show up as an app

Hi RandyBruchetPA

Have you tried searching for it in the store?

Netflix does show up under the popular apps on the apps home page. Amazon Prime and HBO Go are still not showing up in search, popular apps, all apps, or new apps.

Hey there TheSoulfulWitch,

To clarify, are you referring to the Amazon Video app?

You'd want to check in the
Ready to Install section on the console to re-download the app and then you'll be able to launch the game from the Apps section of

My Games and Apps.

Let us know if you were able to install and use the app!

_______________________________________________________



Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
Insider Program Forums for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

HERE for the best info.

Microsoft has no control over the Amazon Prime App. Everything presented to you once you launch Amazon is entirely up to Amazon.

There is one section called "Library" I believe that holds movies/shows you purchased separate from the "free" prime movies. Do you not see that on the Home Page of the Amazon App? I purchased the Star Wars Digital Bundle and I still see them on my Amazon
App so I know it works correctly.

It only does it on netflix. I've loaded up games and other apps i.e. amazon video with no issues.