The ads are freezing the jigsaw puzzles, this is getting to very aggrevating.

Hello,

Have you seen this sticky? It may help:

https://forums.xbox.com/en-US/thread/95020137-0646-48be-82bc-e79c90f3d9f9

You can purchase puzzle packs with the in game currency, have you purchased all the puzzle packs available?

There is a new jigsaw pack added every month.

Also have you tried the custom puzzle mode where you can create a jigsaw using one of your own photos?

Agreed. And I give up - it's just way to frustrating to play Microsoft Jigsaw anymore. Everytime certain ads show up, everything freezes. Latest issue, I've lost the puzzle I was working on altogether. ugh. There are better apps out there. Microsoft
- you should be better than this.

This problem has plagued my game playing in both jigsaw and Sudoku for over a month now. It seems that certain ads (yesterday it was the add for the NBA) cause my game play to freeze up. The timer (if I am playing the timed jigsaw)
continues to run (you can see the seconds ticking off) but you can do nothing in either game. Sudoku just sits there. If you happen to still be there when the ad changes, you may be lucky enough to make an entry in the puzzle. In the Jigsaw daily challenge,
the same problem exists. You could be in the process of moving a puzzle piece when the ad changes and your movement just stops and nothing moves again until the ad changes.

It is a most annoying problem and one that will very soon cause me to stop playing the various challenges as it is too frustrating. Recently I played the three Sudoku puzzles and it took over six hours to be able to complete them. Not because I couldn't
figure them out but because they continually froze up. Restarting the pc seems to do nothing to resolve the issue.

Hopefully someone from Microsoft reads these entries and can find someone to look into the problem.

Ads once again freezing and crashing Jigsaw AND Sudoku