The account recovery form keeps denying me when I fill out all information that It requests.

Hi DeannaN1! My name is Ricardo an independent advisor ready to help you with this situation!

The recovery form requires the correct information to work, I have fill out this form previously and have worked providing the proper Information

Could you tell me how the accounts are linked? Since if the accounts are linked you then would not need to fill the recovery form as you would be able to request the verification code

I've already filled out the account recovery form. It told me the request was ignored because I have 2 factor setup. Sooo....?

Like i mentioned, even support can't do more than you, as they only will fill the recovery form also

You can keep doing it twice a day until you remember enough information, the only information requested that will be from the account creation it's the personal information, all other information it's the most recent one you remember

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Shadow

Sorry to hear that you're not able to access to your account
Just to confirm, are you referring to the recovery form?
https://account.live.com/acsr

If yes, right now these are the options available when the form is rejected:

https://support.microsoft.com/en-us/account-bil...

"If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

We recommend that you review the guidance for filling out the recovery form before trying the form again.

If you are unable to use the form because you don't recognize the additional account security information, try our online Sign-In Helper."

I used that form yes. The problem is it keeps saying I have to wait 24 hours after one attempt an no matter how much correct information I place it keeps rejecting it. I have no access to the phone number on my account and the customer service people said they can’t do anything other than have me constantly fill out the form.

Hello Josef,
I tried to fill out the account recovery form, but it said I needed more information.