The account recovery doesn't work

Discus and support The account recovery doesn't work in XBoX Accessibility to solve the problem; I know all my information about my account I created over 15 years ago with 1000s of pounds of games and add ons. I firmly belive that the account... Discussion in 'XBoX Accessibility' started by Zachery Volkart, Nov 18, 2023.

  1. The account recovery doesn't work


    I know all my information about my account I created over 15 years ago with 1000s of pounds of games and add ons. I firmly belive that the account recovery system doesn't work, I've tried now 100s of times on the recovery form trying different things, I've called up microsoft and they are of no help whatsoever, they can't even stop the running subscription on my account. Vile behaviour to a customer of 15 years, I want my account back!

    :)
     
    Zachery Volkart, Nov 18, 2023
    #1
  2. Daniel Gill_354 Win User

    The account recovery doesn't work

    Hi Zachery V, my name is Daniel and I would be happy to help.

    I'm sorry to hear that you no longer have access to your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (Although you mention that the form does not work, believe me it does work), I have also been through this situation and I can give you some recommendations:

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

    Thank you for being so kind and I wish you good luck.

    Best regards,
    Daniel.
  3. Daniel Gill_354 Win User

    The account recovery doesn't work

    I'm sorry I can't offer you better help Zachery since as I mentioned before I'm only a player, have you tried contacting Support to get a little more help on this matter.

    Although from what I understand the only recovery option is through the form.
  4. Zachery Volkart Win User

    The account recovery doesn't work

    The form doesn't let you add any extra information it's a load of rubbish, I did have a phone number linked to my account but for some reason it has been unverified, honestly feel as if I've been robbed!
  5. Hordie Win User

    Parental Account Locked Out - Asking for Help - AGAIN!!

    I would try a different browser if the link doesn't work to reset password from the account recovery page email.
  6. Ricardo Lechuga Win User

    Sons Microsoft/Xbox accounts blocked

    This is not a linked account, it's a family member account, but this doesn't work to recover accounts, in this cases the recovery form needs to be filled correctly, you can follow the suggestions here

    https://support.microsoft.com/en-us/account-bil...
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The account recovery doesn't work

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