That verification method isn't working right now.

Hello Gerard_815,

Thank you for the information. Please note that we do not have access to anyone's account here, but I'll do my best to assist you the best I can.

Microsoft typically locks your account for security reasons. This is a temporary measure, often lasting 24 hours, but in some cases, it can take anywhere from 15 to 30 days. This process is designed to protect your account and ensure that only you, the rightful owner, can make changes while preventing unauthorized access.

Being locked out of your Microsoft account can occur for various reasons, usually for security purposes.

1. Suspicious Activity

2. Multiple Failed Login Attempts

3. Recent Security Changes: If you’ve recently updated your account information (such as your password or security settings), Microsoft might lock your account temporarily as a precaution to make sure only you can make those changes.

4. Account Recovery Process: During account recovery, a temporary lock may be placed to ensure the process is secure.

5. Violation of Terms of Service

You can try submitting a form here to reactivate your account:

https://www.microsoft.com/en-ph/concern/Account...

Thank you!

Hello! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

It is important that you verify that your phone storage is not full in relation to messaging, as this may be causing you to receive the verification message to your number.

If this does not work, I still recommend that you contact the Microsoft team directly in order to receive specialized help to recover your account.

You can do it from here:

https://occclientglobal.iconchannel...lationid=e1e13dca-0206-4863-9e73-0ac7b3e328b9

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.

Hi Muhammad,

My name is Aileen, and I’m an Xbox Expert and an Xbox user myself. I’m here to provide assistance with the best of my ability regarding your concern.

I am aware that you require assistance with your account, but before we begin, let me remind you that this is a public forum, and I am not in a position to enter your account, examine it, or make any changes from within. Like you, I am a regular user who likes to help.

I’m sorry you're going through this; it’s incredibly frustrating, especially after spending money on a birthday gift. Based on everything you've tried (which are all solid steps), this looks like an issue that can’t be fixed through self-service anymore, especially if it's been over a month with no access.

Here’s what I recommend next:

Visit the Microsoft account recovery form directly:

https://account.live.com/acsr

Use the exact email tied to your Forza game and fill out every field you can with accurate information. This is your best shot if you’ve lost access and none of the verification methods are working.

If that fails or already did, contact Microsoft support using the non-sign-in path:

Go to > https://support.microsoft.com/contactus

Select “I can't sign in”

Then choose “I forgot my username or password” or “Two-step verification issues”

Click “Contact Support” and when the virtual agent appears, type "Talk to an agent"

Choose Chat or Request a Call if available

This will give you access to a live support person who can look deeper into your case.

I hope that this helps.

Please let me know if you need any further assistance. Looking forward to your response.

Thank you!

Aileen

Hello, my name is Tadeu, I am an Independent Consultant and a member of the Microsoft Xbox community, just like you.

I apologize for the issue you are experiencing.

I am here to help.

I hope everything is going well and thank you for contacting me.

I am very sorry about what happened to your account and I completely understand your frustration. Unfortunately, Microsoft support and Customer Service are only indicating that the only procedure or way for a user to recover an account is to follow the methods indicated in the link below.

https://support.microsoft.com/account-billing/h...

Apart from this procedure, unfortunately, there is no other way, as no agent can provide information in this regard.

Please note that this is only a public forum. I will respond as soon as possible, apologizing in advance for any delay in response. I am just a user trying to provide information and knowledge that may be useful to others. I am not an employee of Microsoft.

Kind regards Tadeu

Thanks for your reply, but in true Microsoft style your link doesn't even work.

So yeah it is frustrating as I've £1000's worth of movies and games linked to that account plus the 25+years I've put in to my Gamer Score!