Thanks for contacting Microsoft Support for Xbox

TyMacaluso · Dec 18, 2019

Based on our records, your controller exchange request is being processed on
SR#xxxxxxxxxx
We will now close this service ticket as duplicate.

Thanks again,

Paul B.

Microsoft Xbox Support

Your service request number is xxxxxxxxxxx in case you need it.Ok so what do i need to do now? I need a replacement its still under the warranty are they going to send me a new one cause
they didn't give me really any info on this.

then i got this from MS

Hello,

Thank you for using Microsoft products and services, we appreciate your business. This email is to confirm that your support case has been closed, the details of the service request case are as follows:

[table][tr][td] [/td][td]

Service Request #: xxxxxxxxxx

Closed Date: 12/16/2019 5:01:10 PM UTC

[/td][/tr][/table]

Did we resolve your issue?

Thank you in advance for your valuable feedback and time.

-Microsoft Customer Service and Support

:)

Kev7420

https://support.microsoft.com/en-us/devices You can check the details of the warranty and the replacement status by registering the device. Also, please register accessories after selecting the relevant main device.

Smwutches

1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

xDevilxGirlx421

Hi,

it might be a issue with the card have you contacted the iprepaid card company to see if the card needs to be activated?

HyperVenom523

You can try here

https://support.microsoft.com/en-gb/contactus

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year

Hello Miyashita, I regret that you are having difficulties with your payment, however try to contact support by the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Thanks for contacting Microsoft Support for Xbox