Tewards problems

I have NOT received my rewards in 2 months and I am not able to turn them in manually
and I have been waiting for them to be auto turned in please help me figure this out I have turned to Xbox support and they say to turn to you so let’s see if you get this fixed

:)

 

Problems problems problems!

Hello,

So currently waiting hours on end to go online, now I know you have issues with social and gaming however I brought your product and today is my only day of this week which basically I was looking forward to go online with a few friends and my plans ruined!
I’m really really mad after paying for your services that don’t work! My hard spent money for nothing! I want the source fixed or i’d gladly chuck this xbox one out the window!

I would like 3 months free gold membership after tonights events! Thanks bye

My email *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***

Matthew

 

Problems problems problems!

These sort of outages do occur from time to time on both XBL and PSN. Good luck with the 3 months of free gold. i'm sure we will all be credited for lost time if it's a major outage.

 

Hello steelers x06top,

As stated in the FAQ, we only schedule a deposit automatically at 5000 or more pending Credits. Since your pending Credit amount was beneath this amount, it had not been scheduled. If you would like to request a scheduled deposit, you may do so once you
are at 1000 or more pending Credits. There will be a button on your MyRewards page. You were not scheduled for a deposit automatically until you hit 5000 pending Credits. Also, from the FAQ on Vault Credits:

I claimed Rewards Credits from the vault. When will I receive them?

If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
will be deposited into your Microsoft account on or around the 15th of the next month.

Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.