Tetris Ultimate..... Where did it go?

Nevermind. Its back in the marketplace. lets hope it works.

Having the same issue. I got a refund on the game through live chat, but I bought it only a week ago.

Hello Leo S3,



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.

Thank you for understanding.

Regards,



Microsoft Community Moderator

Hi Leo S3,

Greetings!

Thank you for posting in Microsoft Community.

We understand that you're experiencing issues with the Xbox app. We truly understand how frustrating this can be, especially if your subscription is not showing up the updated information and also your games keep on crashing. I'll do my best to assist you with this.



Firstly, let's check if your Game Pass Ultimate subscription is active. Please follow these steps:



1. Open the Xbox app on your device.

2. Click on your profile picture in the top right corner.

3. Select "Settings" from the drop-down menu.

4. Click on "Subscriptions" on the left-hand side.

5. Check if your Game Pass Ultimate subscription is active.

If your subscription is active, please try to sign out and sign in back again on the Xbox app. If still the issue persist proceed doing the troubleshooting steps:

1. Close the Xbox app completely.

2. Press the Windows key + R on your keyboard to open the Run dialog box.

3. Type "wsreset.exe" and press Enter. This will reset the Windows Store cache.

4. Restart your device.

5. Open the Xbox app and try launching your games again.



If the issue persists, please try updating your graphics card drivers. You can do this by following these steps:



1. Press the Windows key + X on your keyboard and select "Device Manager" from the menu.

2. Expand the "Display adapters" category.

3. Right-click on your graphics card and select "Update driver".

4. Follow the on-screen instructions to update your driver.



If none of these steps resolve the issue, please try uninstalling and reinstalling the Xbox app. You can do this by following these steps:



1. Press the Windows key + X on your keyboard and select "Apps and Features" from the menu.

2. Find the Xbox app in the list and click on it.

3. Click on "Uninstall" and follow the on-screen instructions.

4. Restart your device.

5. Go to the Microsoft Store and reinstall the Xbox app.

You may check these helpful links:
Troubleshoot gameplay, performance, and stability issues on a Windows device | Xbox Support
Troubleshoot issues with the Xbox app for Windows | Xbox Support



I hope this information will help you to resolve the issue. We look forward for your response.

Thank you,

Microsoft Community Moderator

not very helpful, get fixing ur app