Terrible Support Services - Corrupt console, corrupt files, and horrible customer service

ExKnives · Feb 13, 2016

Questions:

Why wont my XBOX ONE download the very first console update? - I've used various internet connections to try and download the update via the console.

Why doesn't the offline update file (system.xvd to be specific) download completely without being corrupt? - I've downloaded the offline update file 5 different times.(all corrupt)

Why am I not getting any customer service help or answers to any of my questions? - Hence I am posting my concert once more on these forums.

I have been trying to get my XBOX ONE to function for over a year now. Truth be told, I rarely play on Microsoft consoles for the very reason that there is no customer support when something wrong occurs. Even not this question probably wont be answered.
For a system that has a high value, it seems really unfortunate that I cant even seem to get on the first screen.

Seriously, if i have to take it in for repair and pay for the repair aswell then that would ruin all hopes of ever transitioning over from my PS4.

:)

aslanhead · Feb 13, 2016

Apps not loading

contacted customer service..had 1 corrupted file....deleted it...cleared cache...deleted profile only....restarted console...downloaded profile again....then everything worked

to find the corrupted file...go to settings hard drive and look for each possible file...the corrupted file has a warning sign.
clearing cache - hard drive...press Y - did that 3 times

Malacath · Feb 13, 2016

Xbox 360 running slow except when playing games

Try checking your hard drive for corrupt files.

Corrupt files will have yellow exclamation marks by them. Delete any corrupt file you find.

My console had a corrupt avatar file once and had similar symptoms to you.

Also try going to storage then system and delete the content cache file and marketplace data

The Rogue Scout · Feb 13, 2016

Hello there!

Sorry that you haven't been receiving any assistance on your threads. Just so you know, this isn't the forum section to receive professional assistance from Microsoft representatives. This forum is for community assistance. To get professional assistance
from a Microsoft representative, go to
http://support.xbox.com/en-US/contact-us . Otherwise, I will try to assist you.

From what you've posted, you may have purchased a defective console. I don't really know what you can do but contacting Microsoft would be best.

ngocphi · Nov 2, 2018

Question what type of Internet are you using

And what is the speed

If it is a wireless hotspot modem that's your issue

Wireless hotspots aren't meant for high volume high speed gaming

You would need a broadband connection

ngocphi

Question what type of Internet are you using

And what is the speed

If it is a wireless hotspot modem that's your issue

Wireless hotspots aren't meant for high volume high speed gaming

You would need a broadband connection

The Rogue Scout

Hello there!

Sorry that you haven't been receiving any assistance on your threads. Just so you know, this isn't the forum section to receive professional assistance from Microsoft representatives. This forum is for community assistance. To get professional assistance
from a Microsoft representative, go to
http://support.xbox.com/en-US/contact-us . Otherwise, I will try to assist you.

From what you've posted, you may have purchased a defective console. I don't really know what you can do but contacting Microsoft would be best.

Matt Connors

My warranty expired back in December...but I only just received my controller. Covering myself I asked that question and they informed me that the warranty is extended I believe 90 days with every repair. I no longer have the option to send the device in online. This process has completely disheartened me on this product.

ngocphi

You can always skip that and goto device.Microsoft.com and request a repair assuming you are within the 2 year warranty otherwise it's going to cost you

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Matt, I'm sorry you are having difficulties contacting Xbox support, however try to follow the steps below to contact Xbox support via chat.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Terrible Support Services - Corrupt console, corrupt files, and horrible customer service