Terrible Delivery Experience (still waiting) How do I contact an actual person at...

Discus and support Terrible Delivery Experience (still waiting) How do I contact an actual person at... in XBoX Accessibility to solve the problem; I had to return my son's Elite 2 controller under warranty, because of a known problem with the sticks. I returned it to Microsoft UK in Northampton... Discussion in 'XBoX Accessibility' started by NobodySharper, Jan 21, 2021.

  1. NobodySharper
    NobodySharper Guest

    Terrible Delivery Experience (still waiting) How do I contact an actual person at...


    I had to return my son's Elite 2 controller under warranty, because of a known problem with the sticks.

    I returned it to Microsoft UK in Northampton who turned it around very quickly and it was 'despatched' on 7th Jan 2021, on a 6-8 day delivery by UPS.

    For the record, Northampton to my house (SW Scotland) is 355miles by road.

    According to the tracking, my parcel did a small tour of the UK between the 7th and 15th Jan going North as far as Cumbernauld in Glasgow, then back south to Preston before heading to Dublin in Ireland! At a rough check it travelled over 1000 miles without
    actually getting to me!

    I eventually got a hold of a UPS call handler who asked me to confirm my address, which I did. She then said "I've changed the delivery address, your parcel will arrive soon". Question is, why was the delivery address wrong that Microsoft put on the parcel?
    SO I checked my account, and discovered that the default address had the second and third letter of my street name reversed - probably my fault, but as every other thing was correct, including the Post/Zip Code there's no way that should have caused non delivery!

    Anyhoo, after the address was changed, delivery was shown for yesterday 20th Jan by 2.45pm - you've guessed it, Nada. So I emailed UPS yesterday at 5pm and again this morning. There has been no update to the tracking and total silence from UPS.

    So I went in to my account again and checked something else - my past orders.

    Guess what? The address Microsoft used was fine - they just accidently put another City on it. A city which is in Scotland, but hundreds of miles from here. Since the Post/Zip code was right, I STILL don't know why the delivery
    went wrong. The controller is probably now bashed all to heck, after weeks in Transit, in the back of a van.

    My son has had no controller now for 21 days, because of faulty manufacture. I think Microsoft should send another one, what's the best way to contact them please?

    :)
     
    NobodySharper, Jan 21, 2021
    #1
  2. GMS1stLDYCannon Win User

    Terrible Delivery Experience (still waiting) How do I contact an actual person at Microsoft?? Help!

    Hello, sorry for this experience. I can tell you that MS will not send out another controller. I would contact UPS as they were the last ones with it and stated that it was delivered. Contact them and find out what happened with it. In the future I would
    make sure all mailing address and contact info on the account it is correct. Xbox/MS is juts going to pull the info that you have on your account that was inserted. So if letter were flipped it will be printed that same exact way.
  3. The Dribble Win User

    Something that i am missing...

    Personally Im still waiting for the game, should be here soon I hope, the tracking number for UPS says out for delivery
  4. Bakex Win User

    Xbox One X keep flashing black screen

    I would do that. I have no idea how to actually get someone on the phone or in chat. Nothing I try gets me an real person. The site is terrible.
  5. ElliotYeates Win User

    Xbox Series X Broken HDMI Port

    Terrible isn't it. Oh well, I tried my hardest for a month and in the end I'd given up hope, paid them their £300 and it's been shipped off now.

    I can imagine something stupid will happen during delivery and it'll be lost or broken, and I'll have to pay again or buy a completely new console from my experience of how they've handled this.

    Just feel like if I'd managed to have spoken to a real person I could've had this resolved without the cost but nothing I can do now!
  6. DominumStige Win User

    How do I speak to an actual person?

    Hi!

    Have you talked to technical support? Try to contact the support directly from

    here    .
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