Terrible Customer Support.

Had an issue with my OneGuide app, and had HORRIBLE customer service from the online chat support through the website. I have since sorted out my problem on my own, however this was the horrible service i got from support. 20 minutes to get to TechSupport
101, "did you power it off and back on again" and then, after that agonizing 20 minutes, it appeared as if he was just copy pasting stuff from google, that didnt really make sense. This was the conversation;

Hi, thanks for visiting Xbox Support! I'm Ulymar S..

2:52 pm


Megood evening

2:52 pm


Ulymar S.Hey there! Good evening.

2:52 pm


Ulymar S.Shawn, right

2:53 pm


Meyes

2:53 pm


Ulymar S.How are you? I hope you're doing fine besides the Xbox concern, Shawn.

2:53 pm


Ulymar S.Let me review the one you've documented on the chat session.

2:53 pm


Mehello?

2:57 pm


Ulymar S.Yes. I'm here.

2:57 pm


Ulymar S.By the way, this set-up is done on Xbox One console, right

2:57 pm


Meyes.

2:57 pm


Medo i need to explan the problem again?

2:57 pm


Ulymar S.I've got what you've documented here on the initiated chat session.

2:58 pm


Meokay, and do you have any suggestions?

2:59 pm


Ulymar S.Let us please re set-up the One Guide. But before doing that. Please have your console turned off and have the it disconnected form the power supply.

2:59 pm


Mei have already power cycled it.

3:00 pm


Ulymar S.Let's leave it at this state for at least 2 minutes to make sure it wont have the necessary energy to support its current surface configuration

3:00 pm


Meok it is currently unplugged

3:00 pm


Mejust for reference, i have done some troubleshooting already. I have plugged the chromecast directly into the TV to make sure that the Chromecast was still working, which it is.

3:02 pm


Ulymar S.I see. Thank you for that info, it would narrow down the possibilities as to where the issue lies..

3:03 pm


Me[b]the xbox is still off, but in earlier troubleshooting, when i start the oneguide app, and go to the channel guide, i can SEE the HDMI source listed. But as soon as i click it (or hit Y) it dissapears, and stays on a channel from the antenna.

3:03 pm[/b]

[b]
Me[b]from that point forward, it wont list HDMI as a source until i go out to eht main screen, and QUIT the OneGuide app, then when i reopen th eapp again itll show the HDMI as a source, but again, it dissapears as soon as i click it.

3:04 pm[/b]

[b]
Me[b]the Chromecast has been working for months in the past, but today, i switched channels to an antenna channel (a different source), and since then i cannot get it to go back to the HDMI source.

3:04 pm[/b]

[b]
Me[b]can i pluig the XBOX back in and let it power up now?

3:05 pm[/b]

[b]
Ulymar S.[b]yes. Please do.

3:05 pm[/b]

[b]
Me[b]ok It is at the main home screen

3:06 pm[/b]

[b]
Ulymar S.[b]Please Set-up your OneGuide on the console.

3:08 pm[/b]

[b]
Ulymar S.[b]Please reconnect the Hardware Set-Up.

3:08 pm[/b]

[b]
Me[b]how do you want me to setup one guide, and how do you want me to reconnect the hardware setup? The hardware (Chromecast) is already plugged uinto the HDMI IN port on the back of the xbox.

3:10 pm[/b]

[b]
Me[b]ok, you are not helping. This is maybe the worst support i have ever gotten. I will be copying this chat history and sending it into microsoft.

3:12 pm[/b]

[/b][/b]
[b][b][b]Ulymar S. is typing...

[/b][/b][/b]

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:)

 

TERRIBLE Customer Support

They are violating the sales of goods and distance selling regulations acts

 

Terrible Customer Support

I have had an Xbox, Xbox 360, or Xbox one since i was 16 years old. I've spent thousands of dollars on consoles, controllers, games and Xbox live subscriptions. I've always supported Xbox and Microsoft, with both my voice and my wallet. Today, though, I
canceled my Xbox live subscription and deleted my credit card information, and I will be getting a PS4 instead. I am doing this because the "Customer Support" from Microsoft is anything but supportive. Although I've been playing Xbox since I was a kid, I am
an adult now and as such I don't have near as much time to play as I would like. Most of my playing time comes on the weekend these days. I woke up today and turned on my Xbox, ready to play some Destiny with my buddy. I went to send him a message and have
him invite me to his game and party, when I realized, unfortunately, my account had received a 24 hour communications ban. I thought surely there must be a mistake, I will just call and see what the problem is and how to get it fixed. When I called the Xbox
Support number, they were unable to tell me any information whatsoever about why I was temporarily banned. No information on what I had been banned for, no information on how to get the ban lifted or appealed, and no information on how to contact someone over
the phone and talk to them about this issue. Very "Supportive" of them. After doing some research of my own, I went to the Enforcement website in hopes of finding a contact number or getting more information on my ban. Once i signed in, it turns out there's
absolutely no information on their web page about why I was banned or for what, no contact number or way to contact them, and because my ban is "only" 24 hours, no way to even appeal it. I called back the Customer Support and after telling them the lengths
I went through to get more information and to try and resolve this issue, I was told "To just wait it out and in 24 hours everything will be back to normal". Well, I don't accept that. I pay $10 every month for a service that I expect to be able to use when
I want to use it. I am locked out of communicating with anyone at all, in any way whatsoever, over Xbox live, a service that I pay for. Not only that, there is absolutely no information or way to find out why, specifically, I am locked out, and no way for
me to appeal or talk to someone who could help me. All this for someone who has been an avid Xbox and Microsoft supporter for almost 10 years, and I just spent $100 in games this month! So thanks, Xbox Customer Support and Microsoft, I appreciate the great
customer service and communication that is now forcing me to go to GameStop and sell all my Xbox One stuff and buy a PS4 instead. It was a good run.