Terrible Customer Service

Xbox live customer service is the worst I have ever experienced. I could not turn off auto renewal because I was unable to access my Microsoft account associated with xbox live account. So when I tried to call customer support to explain I was tired of getting
charged every month with no opportunity to cancel my payments no one was available. Instead I was greeted by automated bots that lead me in a circle for three hours and every number I dialed never put me in contact with an associate. Microsoft needs to hire
HUMANS to accommodate situations such as this. I will never use any xbox products again and encourage others to take into account microsoft's auto renewal policy and poor customer service before deciding to purchase an xbox live account.

:)

 

Customer service terrible

At the moment i have been over a month without a working console.

I got a day one console that worked fine for the first few months. Then in February noticed the fan was making a weird ticking noise like something was catching.

Put in a repair request and sent it off. Got it "repaired" and sent back about a week or so later. It was still exactly the same. So i got onto customer support and told them that i wasnt happy because theyd done nothing. The CS woman arranged for me to
have a replacement console sent.

This new one was even worse. The hard drive sounds broken. A very loud ticking, scratchinng noise that doesnt go away when you put a game on. It also started making my tv do weird noises even while muted.

So i go on live chat again to explain whats wrong. I am told because it is my 3rd repair request it has been escalated to the advocacy team who will contact me by phone or email within 72 hours. I wait a week and havent had any contact. So i contact them
again mid-week to be told "by Friday".

Friday comes and goes and still no contact so i go on live chat again and explain whats been going on. This time the guy starts a new service request, apparently writes everything down for documentation and tells me ill receive contact within 5 days.

Again the 5 days pass and still nothing. So i go on chat again and tell them whats going on and that im getting pretty sick of it now. I wouldnt care if they said it was going to take me a week or month to get it sorted, just so long as they tell me something.
He tells me the team know about my request and that he will personally chase it up for me and contact me by phone in 24-48 hours.

No prizes for guessing i havent heard anything still I am seriously at my wits end. Even though ive bought games for it i think at this point id rather send the rest of the console back and get a refund

 

Customer service terrible

Persistence is the only way. Just be glad it wasnt your controller i sent my Day One controller in back in January and they said they never got it. As it turns out they did have it. they just never filled the order due the manufacture not creating any extra
stock of the item they couldnt fill my order. This is not what they told me they said they didnt get it but after Tons of calls and Reporting it and Escalating it i got no responses. Finnally i Demanded to know what the heck was happening with some poor guy
who just happened to be the straw that broke the camels back. He then had to break protocol and Get a Email to his boss who contacted Tier 3 Boss who then Emailed me assuring me they did have my controller and that they were going to send me a new one as soon
as tehy possible could.