Tenure issue?

Discus and support Tenure issue? in XBoX on Consoles to solve the problem; Hello, I'll keep it short and quick. Had an email that said my live expired. Lost tenure. Wondering how and if it can be fixed? Since I purchased... Discussion in 'XBoX on Consoles' started by CWolf12, Nov 4, 2017.

  1. CWolf12
    CWolf12 Guest

    Tenure issue?


    Hello,

    I'll keep it short and quick.

    Had an email that said my live expired. Lost tenure.

    Wondering how and if it can be fixed? Since I purchased it, but through retail and not on my xbox.

    Also why is getting support seemingly so difficult with xbox?

    Thanks in advance.

    :)
     
    CWolf12, Nov 4, 2017
    #1
  2. gruhg
    gruhg Guest
    So, how many of you are 10 year Xbox Live gamers?

    Not quite yet, but close.

    I think I'll be hitting a 7 year tenure later in December.
     
    gruhg, Nov 4, 2017
    #2
  3. Mister Cerb
    Mister Cerb Guest
    Xbox Live Tenure Issue?

    Hey there Corseo!

    Let's see if we can get these tenure issues sorted out. =D

    1. What do you mean when you say that your tenure isn't going up?
    2. Do you mean that you believe your tenure should have increased by now but it hasn't yet?


    Keep in mind that the way tenure is calculated has been changed:

    Tenure only increases once an entire year of Xbox Live Gold time has elapsed. For example: If I started an account today on 7/14/13, on 7/13/14 my tenure would be 0. On 7/14/14 my tenure would be 1.

    3. What is your tenure showing?

    4. And what do you believe your tenure should be?

    Let us know and we'll work with you from there!
     
    Mister Cerb, Nov 4, 2017
    #3
  4. Mistress Sara
    Mistress Sara Guest

    Tenure issue?

    Hi there,

    There is a known issue with tenure not showing up properly for users. Even mine is not correct.

    It will eventually show up properly.
     
    Mistress Sara, Nov 9, 2017
    #4
  5. Kimberlu82 Win User

    Can anyone help me? I was referred here by Xbox Live Support.

    If you read the sticky about the tenure issue you'd have seen that there was an issue with people showing an incorrect tenure, including a tenure of more time then they really acquired.
  6. Klokkwork Win User

    Tenure decreased to 5 years my membership is up today and still nothing

    I think these tenure issues could be self resolving if users were able to see their tenure in X years, Y months, so they could have an idea how close they were to their official tenure incrementing.
  7. x iTzBarnett Xx Win User

    Tenure Reset Again...

    I'm fully aware of the Tenure issues, Microsoft just fixed my Tenure in January or so... It just got reset again.
  8. Mister Quimby Win User

    Tenure not updating

    Hey there Frost Fleury!

    Sorry to hear about the account issues, glad to hear that you were able to eventually redeem you Xbox Live membership. As far as the tenure issue, what did your tenure display prior to your membership renewal?

    Just to clarify, Tenure is based on the cumulative amount of Xbox Live Gold time a user has. While you do not lose tenure when you go Silver, Xbox Live Silver time does not accrue tenure. You will see your tenure increase only when the year of Xbox Live Gold
    time has finished. You can find more information on tenure by checking out our Tenure Sticky.

    Please let us know if further assistance is needed and we will be here to help.
  9. eG x Thee Elf Win User

    My tenure on XCL won't update.

    I'm beginning to get a little confused. Are we talking Xbox Live Tenure or XCL Tenure? If we are talking about XCL Tenure then the issue should be completely irrelevant of the console and solely web-based. Just wanted to check.
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Tenure issue?

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