Temporary suspension

jamesmcbay · Jan 21, 2019

I tried to sign into my xbox account and was meet with an error message that I had to fix online and I was then hit with your account has been temporarily suspended, I very rarely message anyone maybe 2 in the last year, I don't use a headset and only
really play fifa online and would say I was average at best so no cheating there. Now I've tried the case review and enforcement page but as soon as I sign to use I get the temporarily suspended message and can go no further, please could someone give advice
on what to do next

:)

iLuvGunsAndRock

Greetings!

I am afraid the only way to find out information regarding the action taken on your account, would be to post in the

My LIVE Account was Suspended where the PET (Policy Enforcement Team) will then get back to you with full reasoning for your suspension.

Thank you. ^_^

jamesmcbay

Thanks I've tried this but as soon as I sign in it puts me back to the temporarily suspended screen and can go no further I think its the email address for the account as I've just tried to log to email address attached to the live account and can't use
it I'm at a loss on what to do.

ChiefJoboo

The only way to contact anyone that can alter suspensions (or to appeal it or ask about it) is to contact enforcement through a case review:

https://enforcement.xbox.com/home/howto#sub-topic0-6 Xbox support and phone support can not alter suspensions. Only enforcement can - and ONLY through a case review. To do a case review your suspension must be active, have been applied within the last year
and be longer than 24 hours. You may have to do a quiz on the code of conduct before you can do a case review, and if you fail you will have to wait 24 hours to try again.

Please try another browser if you can't do a case review. Internet Explorer and Edge are built into Windows 10. Search for them in the Start menu.

Acysbib

Support are not allowed to help you with the questionnaire.

They also do not know how the forums work.

Creating duplicate threads about the same subject is against forum rules.

You have been told the enforcement team do not use the forums.

so... They (support) direct me to the forums... I even ask multiple times before posting a second post... But they insist i do that. But the only way to contact enforcement is through the questionaire... Which is impossible... So... Its impossible to contact,a
department that has unilateral control over that aspect of microsoft product... Pretty sweet deal, even though it sucks for me.

Dadwhite

The best thing to do is to read the code of conduct https://enforcement.xbox.com/en-US/home/codeofconduct to get a good understanding about it. Also at the same link is the Stay Safe link
which explain about some of the topics too.

Temporary suspension