Tamariel Online must be refundable for Non-Americans

LpCp x WhiteDog · Jun 20, 2015

Hello guys, I'm Brazilian and I'm having troubles with this game.

When I saw the game in the store, I find this quite expensive, but I love MMORPGs and I love Elder Scrolls sequence.. then I bought it

But there was nothing mentioning that the game only have servers in North America and Europe.

I work home from home, so, my connection is the most expensive in Brazilian market for people (100Mb download, 50Mb upload, 3ms to Operator, <90ms to Dallas USA).

My Xbox One uses wired connection. (Connection proof: Speedtest by Ookla - The Global Broadband Speed Test)

Anywyay, Now that I know that the game have ONLY two servers and none of those are near my country I think it's unfair not let me withdraw from the purchase.

My lag experienced in the game is so huge that I give up. Even PVE is not playable because NPCs are laggy. PVP is not possible.

I played already many online games with LAG, if my lag in the game just follows the Dallas Connection (90ms) It would be OK, but it seems to be greater than 500ms sometimes.

Sorry about my poor english,

Diogo Paim

:)

Hanzo Storm Bow · Jun 20, 2015

What is your favorite new feature on the Xbox One and why?

Honestly hadn't thought in terms of someone being a non-American (as bad as it sounds). It must suck to be from anywhere other than the home country of a console or a particularly big territory. American football is probably the
biggest sport in the US right now but I do see how it can be worthless to someone in a country where the sport isn't well received.

Americans wouldn't be happy about soccer/non-American football integration instead of NFL, for example.

MisterSwitch · Jun 20, 2015

400 ms points to free

All Xbox LIVE Marketplace purchases are non-refundable

medium bloke · Jun 20, 2015

Hi there,

This does seem like a big problem. If you want to try for a refund, you will have to contact Xbox Support directly, either by phone or by live chat. If you explain to them that the game is basically unplayable, they might give you a refund.

However, since the game actually works and you can get into the game, I'm not sure if they will definitely give you a refund for a game that works, just not the connection to their online servers.

You could also try contacting the developers to see if there's anything they can do, perhaps even ask to see if there's any plans for servers other than Europe or North America.

Thanks!

ngocphi · Nov 1, 2018

If your account region doesnt reflect your actual region that could affect it

medium bloke

Hi there,

This does seem like a big problem. If you want to try for a refund, you will have to contact Xbox Support directly, either by phone or by live chat. If you explain to them that the game is basically unplayable, they might give you a refund.

However, since the game actually works and you can get into the game, I'm not sure if they will definitely give you a refund for a game that works, just not the connection to their online servers.

You could also try contacting the developers to see if there's anything they can do, perhaps even ask to see if there's any plans for servers other than Europe or North America.

Thanks!

ngocphi

If your account region doesnt reflect your actual region that could affect it

Shinymewy

What is the region of your account?

If I remember correctly your account and physical location must match or you will run into issues purchasing content.

The problem is that they shut down the Canadian store Xbox 360 market place so only Americans can download and buy Xbox 360 content. So the region of the store and the region of a non-American account won't ever match therefore restricting all non-Americans
from downloading Xbox 360 content. So basically non-Americans money isn't good enough for Microsoft.

Hanzo Storm Bow

Honestly hadn't thought in terms of someone being a non-American (as bad as it sounds). It must suck to be from anywhere other than the home country of a console or a particularly big territory. American football is probably the
biggest sport in the US right now but I do see how it can be worthless to someone in a country where the sport isn't well received.

Americans wouldn't be happy about soccer/non-American football integration instead of NFL, for example.

xXNic0l3w0lfyXx

What is the region of your account?

If I remember correctly your account and physical location must match or you will run into issues purchasing content.

The problem is that they shut down the Canadian store Xbox 360 market place so only Americans can download and buy Xbox 360 content. So the region of the store and the region of a non-American account won't ever match therefore restricting all non-Americans
from downloading Xbox 360 content. So basically non-Americans money isn't good enough for Microsoft.

I'm non American and still have access to the Xbox 360 store. I live in New Zealand and even my Australian friends (who are non American) can access the Xbox 360 store.

I still have my 360 console I got Xbox 2 years ago. My dad has an Xbox One and we only have one of that in our house. I have my own 360 console though. My mum is getting me my own Xbox One X console in November so I'm excited \^.^/

Tamariel Online must be refundable for Non-Americans