Talking to a representative

Discus and support Talking to a representative in XBoX Accessibility to solve the problem; I needed help with a tech problem but every time I try to talk to someone live on the support page it only lets me talk to an xbox gamer or a bot agent... Discussion in 'XBoX Accessibility' started by CmanD, Aug 15, 2020.

  1. CmanD
    CmanD Guest

    Talking to a representative


    I needed help with a tech problem but every time I try to talk to someone live on the support page it only lets me talk to an xbox gamer or a bot agent thing. I've already talked to a gamer and it didn't seem to help and now I can't even talk to another
    xbox gamer because everytime i clik on the option, it says that my question was answered, but i have a DIFFERENT question. Is there anyway to speak to a live moderator or an actualy support team?

    :)
     
    CmanD, Aug 15, 2020
    #1
  2. Smwutches Win User

    Talking to a representative

    When you're on the contact site, change your category/topic until you see the options to request a call back or chat with support. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  3. HAZMAT RADIO Win User

    I Need to talk to a Representative

    There is no contact number for the Xbox Enforcement Team.

    You can try and reach them through a Case Review. See #6

    1) For account suspensions or bans sign in at this site with your account at
    https://enforcement.xbox.com

    2) No one here on the Xbox Forums or at Xbox Support can provide the reason or proof why you were banned.

    3) No one here on the Xbox Forums or at Xbox Support can change the state of ANY suspension or ban.

    4) Only an actual person from the Xbox Live Enforcement Team can impose or remove a suspension or ban on the account.

    - "Despite what some may claim, Xbox Live Policy & Enforcement Team will never ever ban anyone “for no reason”. Suspensions always occur as a result of a specific Code of Conduct violation."

    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-5

    5) A suspension or ban on the account is imposed when there has been a violation of the Code of Conduct or Terms of Use.

    - Note: If the violation was significant, the account may face consecutive suspensions and the device could be suspended as well.

    Code of Conduct -
    https://enforcement.xbox.com/en-US/home/codeofconduct

    Xbox.com Terms of Use -
    https://www.xbox.com/en-US/Legal/XboxComTOU?xr=footnav

    6) If you want to contact the Xbox Live Policy & Enforcement Team you can file a Case Review

    - You can't file a Case Review if the suspension is less than 24 hours or you failed the questionnaire.

    - Note: Currently, Xbox device bans are not eligible for Case Review.

    Case Review -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic0-6

    7) If someone is making offensive remarks to you, do not reply back to them. Report and block them.

    - If you're in a party chat and offensive remarks are being made. Your account may receive a suspension just for being in that party if the party is reported.

    Submit a report on Xbox One -
    https://enforcement.xbox.com/en-US/Home/HowTo#sub-topic2-0

    8) It's your account and you're responsible for it. If you let a friend use your account and they violate they Code of Conduct or Terms of Use with your account, then it's your account that will be penalized.
  4. ngocphi Win User

    I Need to talk to a Representative

    nope you don't get it

    It doesn't matter if you were on or not

    Reports happen weeks or days before and are investigated

    Just because you were suspended at a time doesn't mean that's when the offence occured

    You will have to improve your behavioue

    You can view this at https://enforcement.xbox.com

    And file a case review but since you don't know when the offence occured (no time table as it could've been from weeks ago you can't dispute it and no they won't tell you the time and date as it's private data
  5. TheNoble04 Win User

    Public beta have not recieved registration app

    I need to talk to a representative
  6. KasperRT-65DFDD77-7E Win User

    Parental account

    Well, the thing is, I talked to a Norwegian representative, and he told me to call, or talk to another representative when I got my console serial number and console ID. That would allow them to remove it.
Thema:

Talking to a representative

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