System turns on then back off help

Hello john sanders5,

Greetings!

Thank you for posting in Microsoft Community.

Based on the description, the Xbox console turns off after you have experienced crashing issue when playing specific game. Let us check on this and see on what we can do to help resolve your concern.

We would like to ask few questions to help us isolate the issue further.

1. What type of Xbox console are you using?

2. Does your device won't turn on anymore after the incident?

3. What other steps have you done so far to help resolve your concern?

For the meantime, try resetting your Xbox console and select keep my games and apps. To do so, follow the steps below:

• Press the Xbox button to open the guide.
  
• Select Profile & system > Settings > System > Console info > Reset console.
  
• On the Reset your console? screen, you'll see three options: Select Reset and keep my games and apps. Use this option as your first choice when troubleshooting. It will reset the OS and delete all potentially corrupted data without deleting your games and apps.
  

For your reference, see: How to reset your Xbox console to factory defaults | Xbox Support

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).







Thank you for your understanding.



Respectfully,

Now my system turns back on by itself after it turns off (it also turns back on by itself when I turn it off manually). Any idea what may be wrong with it? Hopefully this new turn of events helps narrow down the true cause of the problems.

Try to turn off the system then unplug the power cord,plug the power back in and power on.That should help

My first question to you would be, which Xbox360 do you have? Secondly I would suggest turning off the system, carefully removing the hard drive, start up the system, let it fully start up and turn it back off again. Once you have done this then connect
the hard drive back again and start up the system again. See if this helps.