System to appeal Enforcement is flawed!

Discus and support System to appeal Enforcement is flawed! in XBoX on Consoles to solve the problem; I find it stupid that when you get the chance to appeal a communication ban, you aren't given any information WHATSOEVER on why you got the ban. How... Discussion in 'XBoX on Consoles' started by JACKSONBRO 78, Nov 15, 2018.

  1. System to appeal Enforcement is flawed!


    I find it stupid that when you get the chance to appeal a communication ban, you aren't given any information WHATSOEVER on why you got the ban. How are you supposed to make a case if you have NO idea WHY you got the ban? I have sent HUNDREDS of messages
    and have no idea what each ban was about. By the time I use my ONE message (to the enforcement team) asking WHY I got banned, I have no more messages (to the enforcement team) to actually make my appeal. Fix this messed upsystem, PLEASE!

    :)
     
    JACKSONBRO 78, Nov 15, 2018
    #1
  2. dkore
    dkore Guest
    Falsely Accused of Cheating and Reported

    My mistake, I figured a case review might help. In that case, there's apparently no appeal to getting unjustly put in bad rep. A few players can report/block you to avoid getting matched up against you, and then we have to suffer the consequences. Getting
    a suspension for a violation is one thing, but ths Rep system is seriously flawed.

    I really hope the Enforcement team will address our issue.
     
    dkore, Nov 15, 2018
    #2
  3. xbox enforecment actions and cyber bullying

    I just wanted to ask, is it true that the enforcement system uses a scripted bot to moderate communications on Xbox live? If so then the system itself is kind of susceptible to flaws, correct?
     
    BlacklightHalo, Nov 15, 2018
    #3
  4. XBF Erick C
    XBF Erick C Guest

    System to appeal Enforcement is flawed!

    Hey there Jack,

    I do apologize for any inconvenience this may have caused. Unfortunately the only thing I can suggest would be to simply follow the

    Xbox Services Terms & Conditions
    Of course if you ever run into any other players online that are giving you a hard time, I would highly advise of course to report and block these players.

    Of course for more information regarding any Enforcement actions go ahead and visit the
    Enforcement Website for more information.

    I hope this helps!
     
    XBF Erick C, Nov 15, 2018
    #4
  5. ngocphi
    ngocphi Guest
    Its not flawed though you just dont get it

    One everything must be rated e for everyone regardless if who starts it

    Also they dont give you the info because if retailiation you can pin point who reported you and take possible retailiation

    Which is not allowed period

    As the mod said keep it clean its that simple
     
    ngocphi, Nov 15, 2018
    #5
  6. PeytonCaskey
    PeytonCaskey Guest
    Im having the same problem right now as well. I used my one message to them explaining what happened and that i did nothing to break the code of conduct and them it gets upheld without any response of why
     
    PeytonCaskey, Nov 15, 2018
    #6
  7. PeytonCaskey
    PeytonCaskey Guest
    Well eric that does us no good because you guys didnt do your job the first time and look through our case thouroughly and now were stuck with a suspension that we did nothing to get in the first place and we used our only case review to instantly get
    turned down
     
    PeytonCaskey, Nov 15, 2018
    #7
  8. System to appeal Enforcement is flawed!

    Every case is reviewed by an enforcement agent plain and simple do not do anything that could violate the code of conduct or thw terms of use and you wont have to worry about being suspended
     
    steeledwand7664, Nov 15, 2018
    #8
  9. PeytonCaskey
    PeytonCaskey Guest
    Thats the thing. Ive done nothing to break the rules of xbox live or code of conduct which keeps on getting brought up. Of course the simple answer would be just follow the rules but its not that simple. I got com banned for 2 weeks because i killed a
    kid in fortnite and the Enforcement Team replied with: it doesnt matter how you play, eveyone should feel welcomed into the xbox live community
     
    PeytonCaskey, Nov 15, 2018
    #9
  10. XBF Leslie D
    XBF Leslie D Guest
    Hi Peyton,

    Unfortunately this would be something that gets handled with the enforcement team. We are forum support here, and we have no connection within the enforcement actions you guys receive. That is something handled
    only by the enforcement team. If you receive a suspension and are not sure why it occurred, please check the email sent to your Microsoft Account or view your
    Enforcement History on enforcement.xbox.com. If you were suspended for longer than a day you can also submit a case review from the same
    website.

    Also, I recommend for you guys to go over

    this section
    of the enforcement page. Here it states how XBLPET will
    never ever ban anyone “for no reason”. Suspensions
    always occur as a result of a specific Code of Conduct violation. As stated by Erick earlier our best recommendation for you guys is to simply follow
    the
    Code of Conduct
    and the Xbox Services Terms & Conditions.

    Note: XBLPET welcomes all

    Case Review
    inquiries. However, abusive or belligerent behavior will not be tolerated. When submitting a case for review or replying to a request for additional information, do not abuse or threaten Microsoft employees or post profane, bigoted, or otherwise
    provocative content. As with all Xbox Live activities, the guidelines outlined within the Code of Conduct still apply.

    Disregard for these rules may result in the closure of your Case Review. Especially egregious violations may result in additional Xbox Live enforcement action.
     
    XBF Leslie D, Nov 15, 2018
    #10
  11. PeytonCaskey
    PeytonCaskey Guest
    [Mod Removed - Profanity] your doing the exact thing i just said pisses me off the most. Your stating the ovbious fact of just follow the rules over and over again and actually it was for NO reason that i got suspended because i know the
    enforcement team has access to my account and can go and look at everything and see that i have done nothing to break the code of conduct for xbox live. And i know this is true because a couple months ago i got suspended by a friend that was messing around
    spamming reports on me and it actually went through and i can tell you thats how they base if your case actually gets looked at by how many times youve been suspended in the past And to talk on the fact of abusive behavior. I actually sent a very well thought
    proffesional message during my case review and now its just annoying that you guys dont do you jon right. And if killing someone in a battle royale game is abusive to them then they have a problem and shouldnt be playing the game
     
    PeytonCaskey, Nov 15, 2018
    #11
  12. No one will tell you what ... why ... when thats how it is!!
     
    HyperVenom523, Nov 15, 2018
    #12
  13. PeytonCaskey
    PeytonCaskey Guest

    System to appeal Enforcement is flawed!

    I could care less how or when i got the suspension but my only problem is that i took the time to take their questionare and write a proffesional message to the enforcement team for it to get instantly shut down and not explain why the reason wasnt good
    enough and why i shouldnt get unsuspended. They just have the final decision that cant be changed and just screwed me over for 2 weeks while im trying to resolve the problem
     
    PeytonCaskey, Nov 15, 2018
    #13
  14. XBF Erick C
    XBF Erick C Guest
    Hello again Peyton,

    I do apologize for this inconvenience, Unfortunately we have no more information to provide other than the information already posted through the Enforcement site. As stated before you would have to go straight through the
    Enforcement website for all questions or case reviews.

    As well keep in mind our
    Xbox Forums Guidelines
    when posting so you don't violate these terms.

    I hope this helps.
     
    XBF Erick C, Nov 6, 2018
    #14
  15. PeytonCaskey Win User

    System to appeal Enforcement is flawed!

    I could care less how or when i got the suspension but my only problem is that i took the time to take their questionare and write a proffesional message to the enforcement team for it to get instantly shut down and not explain why the reason wasnt good
    enough and why i shouldnt get unsuspended. They just have the final decision that cant be changed and just screwed me over for 2 weeks while im trying to resolve the problem
  16. PeytonCaskey Win User

    System to appeal Enforcement is flawed!

    Im having the same problem right now as well. I used my one message to them explaining what happened and that i did nothing to break the code of conduct and them it gets upheld without any response of why
  17. XBF Erick C Win User

    System to appeal Enforcement is flawed!

    Hey there Jack,

    I do apologize for any inconvenience this may have caused. Unfortunately the only thing I can suggest would be to simply follow the

    Xbox Services Terms & Conditions
    Of course if you ever run into any other players online that are giving you a hard time, I would highly advise of course to report and block these players.

    Of course for more information regarding any Enforcement actions go ahead and visit the
    Enforcement Website for more information.

    I hope this helps!
  18. steeledwand7664 Win User

    System to appeal Enforcement is flawed!

    Every case is reviewed by an enforcement agent plain and simple do not do anything that could violate the code of conduct or thw terms of use and you wont have to worry about being suspended
  19. PeytonCaskey Win User

    System to appeal Enforcement is flawed!

    Thats the thing. Ive done nothing to break the rules of xbox live or code of conduct which keeps on getting brought up. Of course the simple answer would be just follow the rules but its not that simple. I got com banned for 2 weeks because i killed a
    kid in fortnite and the Enforcement Team replied with: it doesnt matter how you play, eveyone should feel welcomed into the xbox live community
Thema:

System to appeal Enforcement is flawed!

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