System shutdown!!!!

Hello TomBHammeR,

Thank you for your post. I understand you are experiencing an issue with your Xbox One powers off while playing games. To further troubleshoot this, please try performing an

Offline System Update.

Please let us know how this goes.

Restart your console from a Full shutdown.

System>Settings>Power mode & startup>Full shutdown.

Put simply, a Force Shutdown. It's a common hardware option especially on PC's when the OS or system stops responding, you are left with a Force Shutdown, a fail safe option when the OS/system doesn't respond which involves pressing a button for a few seconds.
But others will tell you "you know that (force shutdown) is not good for your machine, right?".

Hi Shawn

As a first if this is occurring I would try a full power cycle by shutting down the console and then unplug the console from the power wait for 5minutes and then turn it back on.

When you turn it off the normal way it goes into a sort of standby mode and a full power cycle resets all the cache.

Best of luck

Hey there Shawn,

Thank you for reaching out to us on the forums. The console should definitely not be acting this way especially not 11 days into owning the console. I would advise that you take a look at

Troubleshooting Xbox One unexpectedly turning off to troubleshoot the issue.

Of course being it is a newer console you might also consider returning to the retailer to replace the console as you do not want this to escalate to a much bigger problem down the line.

I hope this helps.