synchronize data error

Hi Javier,

Thank you for your post. I understand you are experiencing an issue with saves for Minecraft. To troubleshoot this, please try deleting your locally saved games and resyncing the from the cloud. Here's how you can do so:

1. On Home, select My games & apps.
2. Highlight the game, press the Menu buttonon your controller, and then select Manage game & add-ons.
3. In the menu on the left side of the screen, scroll down to Saved data, then highlight the saved data for your gamertag on the right and press the A buttonon your controller.
4. You'll be prompted to confirm deletion of this game save data:
   • Delete from console removes the local copy of this save. You can get it from the cloud the next time you play.

After deleting the console should restart, if it does not please perform a
power-cycle. After, launch Minecraft and your save data will re-sync.

I hope this helps!

Yes, after turning off the network, there will be no error when entering the game, and when the startup window is over, network turned back on, and the game can be played normally, but the data will not be synchronized.

Yes, of course, the data would be synchronized in the cloud if you do it before changing the MAC (if you are not doing a synchronization)

Hi!

In these hours there have been problems with data synchronization for rewards. One of the quick methods is to exit the game and login again, or wait the sync. However, the team has already identified the error.

Try to have a backup of your session data because it is possible that it has synchronization problems, I would recommend trying another profile to check if the problem is the game or it is a connection problem or it is a data synchronization problem